Performance Management

Performance Management Training

iHR Australia’s Performance Management Training is designed for managers, team leaders and supervisors whose role requires them to monitor employee performance and deliver feedback. This training will assist participants to build effective teams, manage issues before they become problems and improve organisational performance.

The face-to-face programs include Managing Team Performance, Performance Management Appraisal Meetings and Professional and Courageous Conversations. iHR Australia also offers the Coaching on Performance program via eLearning.

What these training programs will cover:

Managing Everyday Performance Performance Management Appraisal Meetings Professional and Courageous Conversations
  • Components of performance management;
  • Setting meaningful expectations;
  • Evaluating and identifying performance/issues;
  • Effective feedback techniques;
  • Establishing possible causes of any performance issues;
  • Appropriate resolution activities; and
  • Legal considerations and procedural fairness.
  • The performance review development (PRD) cycle;
  • Planning and preparation for the PRD discussion;
  • The appraisal meeting process;
  • Assessments and giving feedback;
  • Dealing effectively with poor performance and sensitive issues;
  • Common assessment deficiencies;
  • Pitfalls to avoid;
  • Development plans; and
  • Setting objectives.
  • Elements of a ‘Professional and Courageous’ conversation;
  • Manager’s Role in Improving Performance;
  • Giving and Receiving Feedback;
  • Preparing for your ‘Professional and Courageous’ conversation; and
  • Conducting your ‘Professional and Courageous’ conversation.
Managing Everyday Performance
  • Components of performance management;
  • Setting meaningful expectations;
  • Evaluating and identifying performance/issues;
  • Effective feedback techniques;
  • Establishing possible causes of any performance issues;
  • Appropriate resolution activities; and
  • Legal considerations and procedural fairness.
Performance Management Appraisal Meetings
  • The performance review development (PRD) cycle;
  • Planning and preparation for the PRD discussion;
  • The appraisal meeting process;
  • Assessments and giving feedback;
  • Dealing effectively with poor performance and sensitive issues;
  • Common assessment deficiencies;
  • Pitfalls to avoid;
  • Development plans; and
  • Setting objectives.
Professional and Courageous Conversations
  • Elements of a ‘Professional and Courageous’ conversation;
  • Manager’s Role in Improving Performance;
  • Giving and Receiving Feedback;
  • Preparing for your ‘Professional and Courageous’ conversation; and
  • Conducting your ‘Professional and Courageous’ conversation.

Training Delivery Options

The below table shows the courses currently available at iHR Australia. Click on a program of your interest to learn more.

Managing Workplace Performance

Face-to-Face Training

iHR Australia's face-to-face training uses Workplace Reality Theatre, where professional actors re-enact real workplace situations. This unique teaching methodology utilises storytelling and role plays to illustrate typical workplace behaviours. Participants find this highly engaging and helpful in discussing their thoughts and feelings, which in turn highlights core concepts and encourages learning. This methodology enables participants to recognise some elements in their own behaviour.

On Site Delivery

iHR Australia delivers Performance Management Training Australia-wide, including capital cities and regional towns. Our expert facilitators travel around the country as required to deliver Performance Management Programs at your site location and can customise the program to individual workplace requirements.

Public Training

Organisations can register participants in our Stepping Up – Front-Line Managers and Developing Leaders, which is delivered in Melbourne, Sydney and Brisbane with Regional hubs coming soon.

Our Public Training also provides the opportunity to network with other like-minded participants. The diversity of the training group allows for an interesting range of perspectives and experiences to be shared. Lunch is also provided during the day for participants for both programs, as well as morning and afternoon tea.

Online Training

iHR Australia also offers Performance Management Training online with the Coaching on Performance eLearning program available for managers. This method of training is deal for organisations who may not find either the longer sessions or locations suitable. Coaching on Performance takes 30 minutes to complete and can be accessed anywhere with an internet connection on computer, mobile or tablet. This is an excellent low cost alternative to face-to-face learning.