In this program, iHR’s facilitator and expert Senior Workplace Relations Advisor will guide participants through the key principles of conducting an effective workplace mediation, focusing on best practice process and the skills required of an effective mediator.

Participants will observe our signature Workplace Reality Theatre training method where the facilitator and our actors will re-enact relevant and engaging scenarios from real-life mediations for group discussions.

Participants will conduct a basic two-party mediation and receive useful feedback from their disputants and our facilitator, in addition to reflecting on their own performance.

About this program

Designed for

HR professionals, managers, supervisors and team leaders


Face to face, Virtual. 


Full day session

Maximum participants


Course content

  • The importance of managing conflict in the workplace.
  • What is mediation and when should it be used?
  • Key legislation and guidelines.
  • Designing a mediation plan.
  • Preparing for mediation.
  • The mediation process step by step.
  • The mediator’s skills, knowledge and attributes.
  • Breaking impasse and other useful strategies.
  • Developing the mediation agreement.
  • Post-mediation activities.
  • Observation of a mediation.
  • Conducting and participating in mediations.
  • Self, peer and facilitator feedback.

Learning outcomes

  • Articulate the key principles of conducting effective workplace mediations.
  • Articulate the steps and structure of the mediation process.
  • Gain an enhanced understanding of the skills, knowledge and attributes of an effective workplace mediator.
  • Develop a “toolbox” of mediation strategies.
  • Develop a strategy for conducting an effective mediation in the workplace.
  • Conduct a basic workplace mediation between two disputants, using best practice process and skills.
  • Understand the confidentiality and documentation requirements pertaining to a mediation session.

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