This program will guide participants through the key principles of resolving workplace conflict, focusing on best practice processes and skills required to mediate internal workplace conflict.
Incorporating our signature ‘Workplace Reality Theatre‘ methodology, participants will be exposed to examples of dispute resolution that increase or decrease the likelihood of resolving workplace conflict.
About this program
Designed for
For people leaders and HR professionals who are required to resolve workplace conflict
Delivery
Face to face, Virtual.
Duration
4 hour session
Maximum participants
12
Course content
- The roots of workplace conflict
- Developing resilience by not intervening too early
- Mediation and facilitated conversations
- Skills of a successful mediator
- The facilitated conflict resolution process – Step by step
- Preparing the parties – separately
- Bringing the parties together
- Agreeing on the disagreement – be specific, focus on behaviour
- Standing in each other’s shoes – respectful silence and deep listening
- Allowing the parties to come close to the flame
- Breaking impasse and other useful strategies
- Options generation
- Narrowing down and avoiding expectation overload
- Developing an agreement on the way forward
- Post-mediation activities – working effectively together again
Learning outcomes
- Be able to describe how workplace conflict arises and know what to watch out for
- Be clear about the skills required to effectively resolve workplace conflict
- Describe the step-by-step approach to facilitative workplace mediation (dispute resolution)
- Develop a “toolbox” of conflict resolution strategies
- Know what happens after a mediation process that maximises the likelihood of working effectively together
Or register for an upcoming public session
Managing Workplace Investigations + Resolving Workplace Conflict – Bundled Workshop
Tue, 6 May
Melbourne
$1,070.00
Choose between full-day program or individual half-day sessions
Resolving Workplace Conflict – Half Day Workshop
Tue, 6 May
Melbourne
$750.00
Make the Most of Your Training Day Join our comprehensive ‘Managing Workplace Investigations’ workshop on the same day in the morning and become a skilled workplace investigator. Managing Workplace Investigations (9am-12:30pm) OR Maximise your expertise with our full-day program (9am – 5pm) Attend both sessions at a special discounted rate and gain complete conflict resolution…
Resolving Workplace Conflict – Half Day Workshop
Thu, 19 June
Brisbane
$675.00
Make the Most of Your Training Day Join our comprehensive ‘Managing Workplace Investigations’ workshop on the same day in the morning and become a skilled workplace investigator. Managing Workplace Investigations (9am-12:30pm) OR Maximise your expertise with our full-day program (9am – 5pm) Attend both sessions at a special discounted rate and gain complete conflict resolution…
Managing Workplace Investigations + Resolving Workplace Conflict – Bundled Workshop
Thu, 19 June
Brisbane
$963.00
Choose between full-day program or individual half-day sessions