Australia's Leaders in Workplace Investigations, Mediations, HR Training and Outsourced HR

At iHR Australia, we keep investigations and mediations independent and confidential by using external or internal investigators/mediators who are free of conflict, and who do not report through the chain of command of the person(s) being investigated. Our teams work under strict confidentiality protocols: all interviews, evidence gathering, findings, and reports are handled with secure systems, and shared only with those who need to know.

We also ensure that:

• The scope and terms of reference are agreed up front so that all involved understand what is being investigated or mediated, the role of the parties, and how information will be treated.

• There is minimal risk of bias (for example, we avoid having someone with a prior relationship to the parties conduct the work).

• Findings and recommendations are based on rigorous processes. Evidence is verified, interviews are done properly, and appropriate legal and policy obligations are considered.

Our consultants and investigators are senior HR, workplace relations and employment law professionals, many with 15+ years’ experience.

Some hold advanced academic or professional qualifications (for example, PhDs, legal or industrial relations credentials, and certifications through bodies like the Australian Human Resources Institute).

They have worked across a wide range of industries (private, public, not‐for‐profit) and with matters ranging from simpler complaints to complex, multi‐party, formal investigations.

We know timeliness is critical. Generally, once we understand the scope of the issue, have agreed terms of engagement, and are satisfied that we have access/can secure interviews or participants, etc., we aim to begin investigations or mediations swiftly, often within a matter of days.

For training programs, it depends on size, content customisation, and availability. Public workshop training may be scheduled weeks in advance; for in-house or customised programs, once we agree on content and schedule, we can mobilise rapidly, including via virtual delivery or in regional/remote locations.

Yes. iHR Australia offers customisable training and HR solutions. We work with your team to understand your industry, your people, your challenges and culture, and then adapt content, scenarios, delivery method, and duration accordingly.

Examples of customisation include using industry-specific case studies, employing “Workplace Reality Theatre” (professionally acted scenarios) that reflect your workplace realities, and delivering training virtually or in regionally remote settings where needed.

We provide several layers of support for managers:

• Training in difficult conversations, performance management, and leadership: helping managers build confidence and skill in giving feedback, managing underperformance, and intervening early when issues arise.

• HR advisory support: case-by-case coaching or consultation to help structure performance plans, ensure legal compliance (notifications, documentation, etc.), and manage risk.

• Mediations or facilitated discussions if the relationship or conflict has escalated. This can help restore working relationships, clarify expectations, and ensure both parties are heard.

We help leaders by:

• Training focused on “Professional and Courageous Conversations,” which equips them to handle sensitive issues (misconduct, grievances, behavioural feedback) with clarity and care. Scenarios, role-playing, and facilitation tools are part of the training.

• Coaching / advisory support: one-on-one advice in preparing for the conversation, understanding the legal and ethical implications, and anticipating reactions.

• Providing frameworks, templates and best practices: so that leaders can lead these conversations in a consistent, respectful, and legally compliant way.

Our HR services help shape culture in a few ways:

• By building awareness and capability: through training in anti-bullying, discrimination, harassment, mental health, leadership, conflict resolution, etc., we help people understand what respectful behaviour is and how to maintain it.

• By creating systems and policies that support respect: well-crafted policies, complaint-handling procedures, contact officer networks, and psychosocial safety frameworks.

• By intervening when issues arise: investigations, mediations, conflict resolution to address disrespectful or harmful behaviour early, fairly and effectively. That prevents escalation and sends a clear message about what is acceptable.

Yes. We aim for transparency in pricing and flexible arrangements:

• For public training courses, we publish schedules and fees so you know up front what the cost is.

• For customised or in-house solutions, consulting, and investigations, we provide quotes based on scope (how many people, how much tailoring, how complex the issue).

• We offer flexible delivery methods (face-to-face, virtual, hybrid), recurring or ad-hoc engagements, and can scale our services to the size of your team or organisation.

• None of our strategies are cookie-cutter, as each of our clients often have unique needs. For this reason, we don't have fixed pricing, but we tailor pricing based on your needs. Submit an enquirt with us for a no-obligation free quote.