allegation

This program aims to equip managers and team leaders with the knowledge and skills to effectively address difficult, conflict-ridden situations. We teach participants the skills to give them the confidence to professionally conduct courageous conversations. This program has various customisation options to suit your organisation’s specific training requirements.

Using our signature Workplace Reality Theatre training methodology, to bring the learning experience to life, allowing them to observe, analyse and practice having professional and courageous conversations across a number of workplace scenarios.

About this program

Designed for

Managers, supervisors and team leaders

Delivery

Face to face, Virtual. 

Duration

Half day session (virtual is a 3.5 hour session) or full day session

Maximum participants

16

Course content

  • Elements of a professional and courageous conversation.
  • Manager’s role in improving performance.
  • Giving and receiving feedback.
  • Preparing for your professional and courageous conversation.
  • Conducting your professional and courageous conversation.

Learning outcomes

  • Understand a leaders role in having professional and courageous conversations.
  • Demonstrate an understanding of how to manage emotions in challenging situations.
  • Demonstrate an understanding of the elements of a professional and courageous conversation.
  • Understand how to structure difficult conversations to increase effectiveness.
  • Understand the importance of responding and not reacting in difficult situations.
  • Understand how to prepare for a professional and courageous conversation.
  • Understand the process of how to conduct a professional and courageous conversation.

 

How to schedule  workplace training

iHR Icons-In-house-training-icon

Discuss your inhouse training needs

iHR Icons-Employer-advisory-icon

Request one on one coaching or mentoring

iHR Icons-Contact-officer-training-icon

Be notifed of new public training dates