iHR Australia Professional and Courageous Conversations

This program aims to equip managers and leaders with the knowledge and skills to effectively address difficult, conflict-ridden situations and have the skills and confidence to professionally conduct courageous conversations.

This program has various customisation options to suit your organisation’s specific training requirements.

Designed for


Course delivery options

On-site Delivery, Virtual Delivery.  Learn more about our training delivery options.


Half day


Course Content

Topics addressed include:

  • Elements of a ‘Professional and Courageous’ conversation;
  • Manager’s Role in Improving Performance;
  • Giving and Receiving Feedback;
  • Preparing for your ‘Professional and Courageous’ conversation; and
  • Conducting your ‘Professional and Courageous’ conversation

Customisation Options

Options to tailor the program to suit your organisation’s training requirements include:

  • Performance Management Feedback (formal and informal)
  • Addressing inappropriate workplace behaviour
  • Addressing workplace culture issues
  • Managing Conflict
  • Addressing workplace communication issues
  • The role of emotional intelligence

Learning Outcomes

At the conclusion of this workshop participants should:

  • Demonstrate an understanding of how to manage emotions in challenging situations;
  • Demonstrate an understanding of the elements of a ‘Professional and Courageous’ Conversation;
  • Understand the importance of responding and not reacting in difficult situations;
  • Understand how to prepare for a courageous and professional conversation; and
  • Understand the process of how to conduct a courageous and professional conversation.

Want to chat about our Face-to-Face or Virtual Training?