Resolving Workplace Conflict
This program will guide participants through the key principles of resolving workplace conflict, focusing on best practice processes and skills required to mediate internal workplace conflict.
Incorporating our signature 'Workplace Reality Theatre' methodology, participants will be exposed to examples of dispute resolution that increase or decrease the likelihood of resolving workplace conflict.
Make the Most of Your Training Day
Join our comprehensive ‘Managing Workplace Investigations’ workshop on the same day in the morning and become a skilled workplace investigator.
Managing Workplace Investigations (9am-12:30pm)
OR
Maximise your expertise with our full-day program
Attend both sessions at a special discounted rate and gain complete conflict resolution skills
Cliftons Sydney
Tuesday, 18 March 25 AEDT
9:00 am to 12:30 pm
JOIN US
$675 AUD
Before you register, view our terms and conditions for our refund and cancellation policy.
Resolving Workplace Conflict
Resolving Workplace Conflict
Key takeaways
- The roots of workplace conflict
- Developing resilience by not intervening too early
- Mediation and facilitated conversations
- Skills of a successful mediator
- The facilitated conflict resolution process – Step by step
- Preparing the parties – separately
- Bringing the parties together
- Agreeing on the disagreement – be specific, focus on behaviour
- Standing in each other’s shoes – respectful silence and deep listening
- Allowing the parties to come close to the flame
- Breaking impasse and other useful strategies
- Options generation
- Narrowing down and avoiding expectation overload
- Developing an agreement on the way forward
- Post-mediation activities – working effectively together again
Workshop learning outcomes
- Be able to describe how workplace conflict arises and know what to watch out for
- Be clear about the skills required to effectively resolve workplace conflict
- Describe the step-by-step approach to facilitative workplace mediation (dispute resolution)
- Develop a “toolbox” of conflict resolution strategies
- Know what happens after a mediation process that maximises the likelihood of working effectively together
Your expert facilitator for this workshop
Steven Booker
Steven Booker is an experienced business and counselling psychologist with a combination of mental health, HR and employment law knowledge that has helped many organisations and managers resolve, mediate, investigate and crisis manage complex mental illness, stress, conflict, organisational change and workplace critical incidents.
Steven Booker
Steven Booker is an experienced business and counselling psychologist with a combination of mental health, HR and employment law knowledge that has helped many organisations and managers resolve, mediate, investigate and crisis manage complex mental illness, stress, conflict, organisational change and workplace critical incidents.
Our unique Workplace Reality Theatre training methodolody
Experience first-hand the genuine impact professional actors has in learning and development.
Watch actors play out relevant scenarios to develop a deeper understanding of the course content. This will be a training session your team will remember for years.
Workshop location
Cliftons Sydney
Upcoming workshops in this location
Managing Workplace Investigations + Resolving Workplace Conflict – Bundled Workshop
Tue, 18 March
Sydney
Choose between full-day program or individual half-day sessions
Managing Workplace Investigations – Half Day Workshop
Tue, 18 March
Sydney
Make the Most of Your Training Day Join our comprehensive ‘Resolving Workplace Conflict’ workshop on the same day in the afternoon and become a skilled workplace mediator. Our flexible program lets you: Select a focused half-day session: Resolving Workplace Conflict (1:30-5:00pm) Maximise your expertise with our full-day program: Workplace Conflict Management – Investigations and Mediations…
Resolving Workplace Conflict – Half Day Workshop
Tue, 18 March
Sydney
Make the Most of Your Training Day Join our comprehensive ‘Managing Workplace Investigations’ workshop on the same day in the morning and become a skilled workplace investigator. Managing Workplace Investigations (9am-12:30pm) OR Maximise your expertise with our full-day program Attend both sessions at a special discounted rate and gain complete conflict resolution skills