Managing Workplace Investigations
In this program participants will be guided through the key principles of conducting a lawful workplace investigation, focusing on unlawful discrimination, bullying and harassment.
Incorporating our signature 'Workplace Reality Theatre' methodology, participants will observe techniques which focus on the sensitivities and requirements of specialist workplace conduct investigations.
VIRTUAL
Tuesday, 10 December 24 AEDT
11:00 am to 3:00 pm
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$980 AUD
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Managing Workplace Investigations
Resolving Workplace Conflict
Managing Workplace Investigations
Key takeaways
- Key legislation and guidelines relating to workplace conduct.
- Investigation overview and key considerations.
- Key challenges in investigating workplace conduct.
Workshop learning outcomes
- Know what to do when an employee makes a complaint.
- Understand your responsibilities under Federal and State legislation in relation to unlawful discrimination, bullying and harassment, and how these impact an individual’s rights, workplace risk strategies and organisational policies.
- Be able to describe the key principles of conducting workplace investigations into sensitive workplace conduct matters.
- Be familiar with the rights of different parties, key aspects of the investigation process and key challenges associated with workplace conduct investigations.
- Understand making findings by applying the balance of probabilities.
- Be able to determine the next steps after allegations have been fully investigated.
- Know what information should be released to those directly involved in a matter.
Resolving Workplace Conflict
Key takeaways
- The roots of workplace conflict
- Developing resilience by not intervening too early
- Mediation and facilitated conversations
- Skills of a successful mediator
- The facilitated conflict resolution process – Step by step
- Preparing the parties – separately
- Bringing the parties together
- Agreeing on the disagreement – be specific, focus on behaviour
- Standing in each other’s shoes – respectful silence and deep listening
- Allowing the parties to come close to the flame
- Breaking impasse and other useful strategies
- Options generation
- Narrowing down and avoiding expectation overload
- Developing an agreement on the way forward
- Post-mediation activities – working effectively together again
Workshop learning outcomes
- Be able to describe how workplace conflict arises and know what to watch out for
- Be clear about the skills required to effectively resolve workplace conflict
- Describe the step-by-step approach to facilitative workplace mediation (dispute resolution)
- Develop a “toolbox” of conflict resolution strategies
- Know what happens after a mediation process that maximises the likelihood of working effectively together
Your expert facilitator for this workshop
Steven Booker
Steven Booker is an experienced business and counselling psychologist with a combination of mental health, HR and employment law knowledge that has helped many organisations and managers resolve, mediate, investigate and crisis manage complex mental illness, stress, conflict, organisational change and workplace critical incidents.
Steven Booker
Steven Booker is an experienced business and counselling psychologist with a combination of mental health, HR and employment law knowledge that has helped many organisations and managers resolve, mediate, investigate and crisis manage complex mental illness, stress, conflict, organisational change and workplace critical incidents.
Our unique Workplace Reality Theatre training methodolody
Experience first-hand the genuine impact professional actors has in learning and development.
Watch actors play out relevant scenarios to develop a deeper understanding of the course content. This will be a training session your team will remember for years.
Workshop location
VIRTUAL