Professional and Courageous Conversations
This program equips managers and team leaders with the knowledge, practical skills, and confidence to navigate difficult workplace conversations with clarity and professionalism.
Participants will learn how to prepare for challenging discussions, manage emotions, deliver constructive feedback, address conflict and performance concerns, and respond effectively in high-pressure situations.
The program provides practical frameworks and communication techniques that enable leaders to build trust, strengthen relationships, resolve issues early, and achieve positive outcomes while maintaining respect and accountability.
Using our signature ‘‘ training methodology, to bring the learning experience to life, allowing them to observe, analyse and practice having professional and courageous conversations across a number of workplace scenarios.
Virtual – Zoom Meeting
Thursday, 12 November 2026
10:00 am AEDT to 1:30 pm AEDT
JOIN US
$350 AUD
Before you register, view our terms and conditions for our refund and cancellation policy.
Professional and Courageous Conversations
Professional and Courageous Conversations
Key takeaways
- Principles of effective workplace conversations
- The manager’s role in improving performance
- Giving and receiving constructive feedback
- Preparing for a performance conversation
- Conducting a productive performance conversation
Workshop learning outcomes
- Understand the leader’s role in conducting effective workplace conversations
- Demonstrate an understanding of how to manage emotions in challenging situations
- Demonstrate an understanding of the key elements of effective conversations
- Understand how to structure difficult conversations to improve outcomes
- Understand the importance of responding rather than reacting in difficult situations
- Understand how to prepare for a difficult conversation
- Understand the process for conducting a difficult conversation
Your expert facilitator for this workshop
Louise Groves
Louise started her professional career in audit at KPMG and launched a career in professional services in HR, most notably as Human Capital Director at PwC. At PwC she led a team of 35 generalist HR practitioners across Australia and advanced cultural change programs.
Louise Groves
Louise started her professional career in audit at KPMG and launched a career in professional services in HR, most notably as Human Capital Director at PwC. At PwC she led a team of 35 generalist HR practitioners across Australia and advanced cultural change programs.
Our unique Workplace Reality Theatre training methodolody
Experience first-hand the genuine impact professional actors has in learning and development.
Watch actors play out relevant scenarios to develop a deeper understanding of the course content. This will be a training session your team will remember for years.
Workshop location
Virtual – Zoom Meeting
Upcoming workshops in this location
Professional and Courageous Conversations
Thu, 23 July
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Thu, 22 October
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This program is a condensed version of our flagship program. It delivers key frameworks, legal insights and practical strategies to support effective frontline leadership in a time-efficient format.
Resolving Workplace Conflict for Managers
Thu, 29 October
Virtual - Zoom
Contact Officer Training
Wed, 11 November
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Managing for Performance
Thu, 12 November
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