Contact Officer Training

Contact Officers: Supporting people, strengthening your organisation.

 

Contact Officers play an important role in creating safe, respectful and inclusive workplaces. As designated support people, they provide employees with a confidential and approachable point of contact to discuss concerns relating to discrimination, bullying, harassment and other inappropriate workplace behaviour.

This practical program is designed for employees who are current or prospective Contact Officers and provides the knowledge, skills and confidence to perform the role effectively. Participants will learn how to respond to concerns appropriately, maintain professional boundaries, communicate with empathy, and contribute to early intervention and positive workplace culture.

What makes our training stand out? 

Using our signature Workplace Reality Theatre training method, we draw on industry and sector-specific case studies, allowing participants to respond to real-time scenarios played out by professional actors. Participants receive feedback from our expert facilitator on how to assess issues that require escalation versus those that can be resolved by providing employees with the right resources.

 

“Being approachable is only part of the role. Effective Contact Officers need the confidence, judgement and communication skills to respond appropriately when concerns are raised.”

Sebastian Harvey – Facilitator, mediator and coach

Virtual – Zoom Meeting

Wednesday, 16 September 2026
12:00 pm AEST to 4:30 pm AEST

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$500 AUD

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Contact Officer Training
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Contact Officer Training

Contact Officer Training

Key takeaways

  • Understanding the Role and Responsibilities of a Contact Officer
  • Recognising Workplace Conduct Issues: Discrimination, Bullying, Harassment and Sexual Harassment
  • Conducting Meetings, Keeping Accurate Records and Providing Effective Support
  • Applying Key Legal Principles as a Contact Officer

Workshop learning outcomes

  • Understand the purpose, responsibilities and boundaries of the Contact Officer role
  • Conduct supportive, impartial and confidential conversations about workplace behaviour concerns
  • Provide employees with clear information to help them understand their options and access appropriate support
  • Recognise unlawful discrimination, bullying, harassment and sexual harassment, and understand the rights and responsibilities of employees and employers
  • Apply the key legal principles that underpin the Contact Officer role, including confidentiality, procedural fairness and duty of care
  • Reflect on your strengths and identify opportunities to build capability as a Contact Officer

Your expert facilitator for this workshop

Natasha Charles

Natasha Charles brings more than 20 years of senior People and Culture leadership experience across complex corporate and not-for-profit environments. She specialises in organisational design, culture transformation, leadership development and change management, combining strategic insight with practical application. Natasha creates engaging, psychologically safe environments that help leaders navigate complex challenges with clarity and confidence.

View full profile about Natasha Charles

Natasha Charles

Natasha Charles brings more than 20 years of senior People and Culture leadership experience across complex corporate and not-for-profit environments. She specialises in organisational design, culture transformation, leadership development and change management, combining strategic insight with practical application. Natasha creates engaging, psychologically safe environments that help leaders navigate complex challenges with clarity and confidence.

View full profile about Natasha Charles

Our unique Workplace Reality Theatre training methodolody

Experience first-hand the genuine impact professional actors has in learning and development.

Watch actors play out relevant scenarios to develop a deeper understanding of the course content. This will be a training session your team will remember for years.

Learn more

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Workshop location

Virtual – Zoom Meeting

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