Training Courses

Course content

• Leadership behaviours that foster a high-performance culture.
• The components of effective performance management.
• Evaluating performance, identifying issues and providing feedback.
• Establishing possible causes of performance issues and appropriate resolution activities.
• Legal considerations and procedural fairness.

Learning outcomes

• Appreciate the responsibilities and influence of leaders in building cultures which drive accountability, build capability and inspire team members.
• Explore best practice insights into the drivers of performance and engagement including expectation setting, monitoring and evaluation, regular feedback and coaching.
• Identify opportunities for everyday performance conversations (including challenging performance conversations) that provide staff with feedback that is fair, accurate, engaging and consistent with the expectations of workplace law.
• Explore techniques to maximise the impact of formal performance discussions and the importance of fairness, accuracy and maintaining consistency between all elements of the process.
• Understand key considerations in managing poor performance and the principles associated with procedural fairness in performance management and the termination of employees.
• Provide leaders with an opportunity to reflect on and shape their own capability and confidence in building high-performance teams through skills practice.