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Latest expert articles
Is your complaints handling process effective for your employees and organisation?
By Stephen Bell, Founding Director, and Paula Bruce, Senior Workplace Relations Adviser. In light of recent events in our Australian Courts, it’s a timely reminder that organisations ensure they…
Vaccine mandates in an uncertain COVID environment
By Costa Brehas, Senior Workplace Relations Adviser. Organisations have essentially been left to fend for themselves when it comes to deciding whether to continue mandating COVID vaccinations for employees.…
Walking the tightrope of mental health safety in the workplace
Creating a safe workplace is about focusing on more than just physical safety. It’s about ensuring the prevalence of mental health safety. Nearly 20% of Australians are currently affected by…
Biggest risk in Complaints Handling: Uninformed managers
An organisation’s complaints handling framework needs to be accessible, impartial and safe.
Allegation versus guilt
Chief Justice of The Australian Capital Territory Supreme Court, Lucy McCallum, set out important principles concerning fairness and interference with the Court’s capacity to ensure a fair trial to the…
Huge gaps in HR policies and induction programs identified
Prior to the pandemic, around 30 percent of Australian workers regularly worked from home. That figure is now over 40 percent, and growing. The hybrid model of working from home…
Concerning stats show staff lack confidence to make a complaint
Australian studies suggests that although the majority of people (8 in 10) know what their workplace complaint handling system is – less than one in five staff feel confident to…
Why a complaints handling system is so much more than managing risk
Most organisations have a workplace complaint handling system in place, but what happens if you actually have to use it? Will it be effective? Will it go beyond just managing…
Workplace Investigations – what are your options?
Training is highly recommended to be able to effectively manage an internal investigation. Often, the role of conducting workplace investigations falls to the People and Culture team or to designated…
