Frontline Managers: The Critical Link in Organisational Success
Frontline managers serve as the essential foundation of organisational leadership. As the first level of management, they directly oversee teams and their daily performance. Frontline managers bridge the gap between executive teams and employees, therefore bearing responsibility to stay informed of the changing legislation and uphold good workplace conduct standards.
Given the complexity of their position, navigating the diverse aspects of workplace relations can be particularly challenging for these vital team leaders.
Part 1: When Things Go Wrong – Avoiding Discrimination and Other Misconduct Claims
and Responding Effectively
Topics Covered
- What constitutes discrimination and how it commonly arises
- Case study: how poor handling led to a legal claim
- Steps to take when an issue arises (early intervention, documentation, escalation)
- Building a fair and respectful culture
Meet your experts
Kirsten Hartmann, Principal IR Consultant.
Kirsten has held long-term consulting positions and provided comprehensive advice on HR/IR matters on wage compliance, employment law, policy development, dispute resolution among others.
Bronwyn Dennis, Senior Facilitator and Leadership Coach.
Bronwyn has over 20+ years of experience in senior roles within diverse organisations across NSW Government and not-for-profits, demonstrating expertise in various areas including organisational design, change management, performance management, talent development, and strategic planning.
FREE WEBINAR (ZOOM)
Tuesday, 3 June 2025
11.00am to 12.00pm (AEST)
Part 2: Managing Performance the Right Way – From Expectations to Accountability
Topics Covered:
- Setting expectations and giving feedback
- Conducting lawful and constructive performance reviews
- Managing underperformance: the dos and don'ts
- Documentation and consistency
Meet your experts
John Brennan, CEO.
John is a pioneer in the field of risk culture. He is a highly experienced leader, combining decades of expertise in human resources and workplace relations with the commercial realities of business risk.
Ilona Magur, Senior Consultant.
Ilona is a senior talent, culture, learning and organisational development professional with over twenty years of experience working with clients across several different sectors. She has also facilitated cultural transformation, completing organisation-wide workplace assessments to identify concerns and risks associated with culture, engagement, inclusion and wellbeing (psychosocial risk).
FREE WEBINAR (ZOOM)
Tuesday, 22 July 2025
11.00am to 12.00pm (AEST)
Part 3: Leadership Accountability in Wage Compliance: Pay, Rostering, and Modern Awards
Topics Covered:
- Minimum pay, awards, and entitlements (NES, EAs)
- Legal rostering practices and breaks
- Common compliance pitfalls with payroll
- Real-world examples of how errors occur
Meet your experts
Kirsten Hartmann, Principal IR Consultant.
Kirsten has held long-term consulting positions and provided comprehensive advice on HR/IR matters on wage compliance, employment law, policy development, dispute resolution among others.
Lorna Reid, Workplace Relations Advisor.
Lorna has a deep understanding of the evolving landscape of employment laws and regulations. She is skilled in wage compliance, payroll, workplace investigations, developing in-house training programs, establishing performance management systems, and overseeing recruitment and onboarding processes.
FREE WEBINAR (ZOOM)
Tuesday, 19 August 2025
11.00am to 12.00pm (AEST)
Who is this for?
HR professionals
Executives and Board
Senior managers
QnA Section with Experts
Got a pressing question to ask on this topic? Submit your questions through the registration form and our experts will aim to respond on the webinar day.