iHR Australia Stepping Up – Front Line Managers Training

This workshop is aimed at the first time or inexperienced Manager to provide them with skills, insights and tools to be able to confidently take on the role of the Manager. The program will focus on their responsibilities in building and managing the team, setting expectations, managing performance, and improving business results. Participants will also gain useful tips and techniques on how to communicate with team members and make the transition from team member to Supervisor or Manager.

Participants will work with a facilitator and two actors. Using our signature Workplace Reality Theatre training method, professional actors perform real workplace situations to bring the learning experience to life. Participants will observe, analyse and practice techniques portrayed in the workplace scenarios.

Designed for

New/inexperienced managers, supervisors and team leaders

Course delivery options

On-site Delivery, Public Delivery, Virtual Delivery.  Learn more about our training delivery options.


Face-to-face: Full Day | Standard Virtual Delivery: 1 x 3 Hour Session | Extended Virtual Delivery: 6 Hours (Over two sessions)

Stepping up

Course Content

  • Responsibilities of a manager and role in building performance and culture
  • How to manage the team and build culture
  • Self-awareness
  • Setting expectations and holding employees accountable through performance management
  • Managing and communicating to your team – one-on-one discussions, team meetings
  • Coaching, giving feedback and handling conflict

Learning Outcomes

  • Appreciate the responsibilities and expectations on managers to build cultures which drive accountability, build capability and inspire team members
  • Understand the requirement to both lead and manage to be successful
  • Describe the importance of building personal self-awareness and a leaders role in setting the tone
  • Understand how to set expectations, hold employees accountable, manage and communicate to the team
  • Demonstrate the thinking required to set the right direction for the team, align goals and delegate
  • Understand how to build their team and the right culture
  • Managing and communicating to your team – one-on-one discussions, team meetings, coaching, giving feedback and handling conflict
  • Understand the nuances of how they came into the role, and the implications of how they should start their role