This program equips managers and team leaders with the knowledge, practical skills, and confidence to navigate difficult workplace conversations with clarity and professionalism.
Participants will learn how to prepare for challenging discussions, manage emotions, deliver constructive feedback, address conflict and performance concerns, and respond effectively in high-pressure situations.
The program provides practical frameworks and communication techniques that enable leaders to build trust, strengthen relationships, resolve issues early, and achieve positive outcomes while maintaining respect and accountability.
Using our signature ‘‘ training methodology, to bring the learning experience to life, allowing them to observe, analyse and practice having professional and courageous conversations across a number of workplace scenarios.
About this program
Designed for
Managers, supervisors and team leaders
Delivery
Face to face, Virtual.
Duration
Half day session or full day session
Maximum participants
16
Course content
- Principles of effective workplace conversations
- The manager’s role in improving performance
- Giving and receiving constructive feedback
- Preparing for a performance conversation
- Conducting a productive performance conversation
Learning outcomes
- Understand the leader’s role in conducting effective workplace conversations
- Demonstrate an understanding of how to manage emotions in challenging situations
- Demonstrate an understanding of the key elements of effective conversations
- Understand how to structure difficult conversations to improve outcomes
- Understand the importance of responding rather than reacting in difficult situations
- Understand how to prepare for a difficult conversation
- Understand the process for conducting a difficult conversation
Or register for an upcoming public session
There are currently no scheduled training programs. Please check back soon or give us a call to discuss some options.