This program aims to equip managers and team leaders with the knowledge and skills to effectively address difficult, conflict-ridden situations. We teach participants the skills to give them the confidence to professionally conduct courageous conversations. This program has various customisation options to suit your organisation’s specific training requirements.
Using our signature ‘‘ training methodology, to bring the learning experience to life, allowing them to observe, analyse and practice having professional and courageous conversations across a number of workplace scenarios.
About this program
Designed for
Managers, supervisors and team leaders
Delivery
Face to face, Virtual.
Duration
Half day session or full day session
Maximum participants
16
Or register for an upcoming public session
There are currently no scheduled training programs. Please check back soon or give us a call to discuss some options.
Course content
- Elements of a professional and courageous conversation.
- Manager’s role in improving performance.
- Giving and receiving feedback.
- Preparing for your professional and courageous conversation.
- Conducting your professional and courageous conversation.
Learning outcomes
- Understand a leaders role in having professional and courageous conversations.
- Demonstrate an understanding of how to manage emotions in challenging situations.
- Demonstrate an understanding of the elements of a professional and courageous conversation.
- Understand how to structure difficult conversations to increase effectiveness.
- Understand the importance of responding and not reacting in difficult situations.
- Understand how to prepare for a professional and courageous conversation.
- Understand the process of how to conduct a professional and courageous conversation.
