Resolving Workplace Conflict for HR Professionals
Strengthen Workplace Culture Through Effective Conflict Resolution
Equip HR professionals with the practical skills and evidence-based techniques needed to confidently manage and resolve workplace conflict. This program explores best-practice conflict resolution and mediation processes, providing participants with the frameworks, communication strategies, and intervention skills required to facilitate constructive conversations, manage complex employee disputes, and foster psychologically safe, high-performing workplaces.
Incorporating our signature ‘Workplace Reality Theatre‘ methodology, participants will be exposed to examples of dispute resolution that increase or decrease the likelihood of resolving workplace conflict.
Make the Most of Your Training Day
Join our comprehensive ‘Managing Workplace Investigations’ workshop on the same day in the morning and become a skilled workplace investigator.
Managing Workplace Investigations (9am-12:30pm)
OR
Maximise your expertise with our full-day program (9am – 5pm)
Attend both sessions at a special discounted rate and gain complete conflict resolution skills
Cliftons Brisbane
Thursday, 19 June 2025
9:00 am AEST to 12:30 pm AEST
JOIN US
$750 AUD
Before you register, view our terms and conditions for our refund and cancellation policy.
Resolving Workplace Conflict for HR Professionals
Resolving Workplace Conflict for HR Professionals
Key takeaways
- Understanding the causes of workplace conflict
- Knowing when HR should and should not intervene
- Facilitating constructive workplace conversations
- Core conflict resolution skills for HR professionals
- A practical conflict resolution process
- Preparing each party for discussion
- Facilitating productive conversations
- Focusing on behaviours, not personalities
- Building understanding through active listening
- Managing difficult conversations and emotions
- Breaking impasse and rebuilding momentum
- Generating practical solutions
- Reaching realistic and sustainable agreements
- Supporting successful outcomes after resolution
Workshop learning outcomes
- Identify the common causes and early warning signs of workplace conflict
- Apply practical skills to manage and resolve workplace conflict effectively
- Follow a structured process for facilitating workplace conflict resolution
- Use a toolkit of proven conflict resolution strategies and techniques
- Support sustainable workplace relationships and positive outcomes following conflict resolution
Your expert facilitator for this workshop
Steven Booker
Steven Booker is an experienced business and counselling psychologist with a combination of mental health, HR and employment law knowledge that has helped many organisations and managers resolve, mediate, investigate and crisis manage complex mental illness, stress, conflict, organisational change and workplace critical incidents.
Steven Booker
Steven Booker is an experienced business and counselling psychologist with a combination of mental health, HR and employment law knowledge that has helped many organisations and managers resolve, mediate, investigate and crisis manage complex mental illness, stress, conflict, organisational change and workplace critical incidents.
Our unique Workplace Reality Theatre training methodolody
Experience first-hand the genuine impact professional actors has in learning and development.
Watch actors play out relevant scenarios to develop a deeper understanding of the course content. This will be a training session your team will remember for years.
Workshop location
Cliftons Brisbane