BDH for employees

Strengthen Workplace Culture Through Effective Conflict Resolution

Equip HR professionals with the practical skills and evidence-based techniques needed to confidently manage and resolve workplace conflict. This program explores best-practice conflict resolution and mediation processes, providing participants with the frameworks, communication strategies, and intervention skills required to facilitate constructive conversations, manage complex employee disputes, and foster psychologically safe, high-performing workplaces.

Incorporating our signature ‘Workplace Reality Theatre‘ methodology, participants will be exposed to examples of dispute resolution that increase or decrease the likelihood of resolving workplace conflict.

About this program

Designed for

HR professionals who are required to resolve workplace conflict

Delivery

Face to face, Virtual. 

Duration

4 hour session

Maximum participants

12

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Course content

  • Understanding the causes of workplace conflict
  • Knowing when HR should and should not intervene
  • Facilitating constructive workplace conversations
  • Core conflict resolution skills for HR professionals
  • A practical conflict resolution process
  • Preparing each party for discussion
  • Facilitating productive conversations
  • Focusing on behaviours, not personalities
  • Building understanding through active listening
  • Managing difficult conversations and emotions
  • Breaking impasse and rebuilding momentum
  • Generating practical solutions
  • Reaching realistic and sustainable agreements
  • Supporting successful outcomes after resolution

Learning outcomes

  • Identify the common causes and early warning signs of workplace conflict
  • Apply practical skills to manage and resolve workplace conflict effectively
  • Follow a structured process for facilitating workplace conflict resolution
  • Use a toolkit of proven conflict resolution strategies and techniques
  • Support sustainable workplace relationships and positive outcomes following conflict resolution

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