Resolving Workplace Conflict for Managers
Strengthen Team Culture Through Effective Workplace Conflict Resolution
Designed for managers and team leaders, this program provides practical, real world strategies for identifying, managing and resolving workplace conflict before it escalates. Participants will build the confidence and skills to navigate difficult conversations, address challenging behaviours, and apply best practice conflict resolution techniques to strengthen team relationships, improve performance, and foster a positive workplace culture.
Incorporating our signature ‘Workplace Reality Theatre‘ methodology, participants will be exposed to examples of dispute resolution that increase or decrease the likelihood of resolving workplace conflict.
Virtual – Zoom Meeting
Wednesday, 26 August 2026
1:30 pm AEST to 5:00 pm AEST
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$500 AUD
Before you register, view our terms and conditions for our refund and cancellation policy.
Resolving Workplace Conflict for Managers
Resolving Workplace Conflict for Managers
Key takeaways
- Understanding the causes of workplace conflict in teams
- Building team resilience by knowing when to step in and when to step back
- Using facilitated conversations to address workplace conflict
- Core conflict resolution skills for managers
- A step by step process for resolving team conflict
- Preparing team members for productive conversations
- Bringing team members together in a safe and structured way
- Clarifying the issue by focusing on behaviours, not personalities
- Building understanding through respectful silence and deep listening
- Supporting team members to work through difficult issues constructively
- Breaking impasse and keeping conversations moving
- Generating practical options for resolution
- Narrowing options and managing expectations
- Agreeing on a clear way forward
- Supporting the team to work effectively together again
Workshop learning outcomes
- Recognise the common causes and early signs of workplace conflict
- Apply practical skills to manage and resolve conflict within their teams
- Follow a structured approach to leading effective conflict resolution conversations
- Use a toolkit of proven strategies to address challenging workplace situations
- Support positive working relationships and sustained team performance after conflict is resolved
Your expert facilitator for this workshop
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Our unique Workplace Reality Theatre training methodolody
Experience first-hand the genuine impact professional actors has in learning and development.
Watch actors play out relevant scenarios to develop a deeper understanding of the course content. This will be a training session your team will remember for years.
Workshop location
Virtual – Zoom Meeting
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This program is a condensed version of our flagship program. It delivers key frameworks, legal insights and practical strategies to support effective frontline leadership in a time-efficient format.
Resolving Workplace Conflict for Managers
Wed, 26 August
Virtual - Zoom