Strengthen Team Culture Through Effective Workplace Conflict Resolution
Designed for managers and team leaders, this program provides practical, real world strategies for identifying, managing and resolving workplace conflict before it escalates. Participants will build the confidence and skills to navigate difficult conversations, address challenging behaviours, and apply best practice conflict resolution techniques to strengthen team relationships, improve performance, and foster a positive workplace culture.
Incorporating our signature ‘Workplace Reality Theatre‘ methodology, participants will be exposed to examples of dispute resolution that increase or decrease the likelihood of resolving workplace conflict.
About this program
Designed for
For people leaders who are required to resolve workplace conflict
Delivery
Face to face, Virtual.
Duration
4 hour session
Maximum participants
12
Course content
- Understanding the causes of workplace conflict in teams
- Building team resilience by knowing when to step in and when to step back
- Using facilitated conversations to address workplace conflict
- Core conflict resolution skills for managers
- A step by step process for resolving team conflict
- Preparing team members for productive conversations
- Bringing team members together in a safe and structured way
- Clarifying the issue by focusing on behaviours, not personalities
- Building understanding through respectful silence and deep listening
- Supporting team members to work through difficult issues constructively
- Breaking impasse and keeping conversations moving
- Generating practical options for resolution
- Narrowing options and managing expectations
- Agreeing on a clear way forward
- Supporting the team to work effectively together again
Learning outcomes
- Recognise the common causes and early signs of workplace conflict
- Apply practical skills to manage and resolve conflict within their teams
- Follow a structured approach to leading effective conflict resolution conversations
- Use a toolkit of proven strategies to address challenging workplace situations
- Support positive working relationships and sustained team performance after conflict is resolved
Or register for an upcoming public session
There are currently no scheduled training programs. Please check back soon or give us a call to discuss some options.