Make the Most of Your Training Day
Attend both these workshops to gain complete conflict resolution skills. Choose between targeted half-day sessions focusing on investigations or mediations, or maximise your learning with our discounted full-day program that covers both courses.
Course Presentation
Managing Workplace Investigations
9am-12:30pm
1:30-5:00pm
VIRTUAL
Tuesday, 18 November 2025
9:00 am AEDT to 5:00 pm AEDT
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$1070 AUD
Workplace Investigation Training
Resolving Workplace Conflict for HR Professionals
Workplace Investigation Training
Understand the Fundamentals of Lawful Workplace Investigations
In this program participants will be guided through the key principles of conducting a lawful workplace investigation, focusing on unlawful discrimination, bullying and harassment.
Incorporating our signature ‘Workplace Reality Theatre‘ methodology, participants will observe techniques which focus on the sensitivities and requirements of specialist workplace conduct investigations.
Key takeaways
- Key legislation and guidelines relating to workplace conduct.
- Investigation overview and key considerations.
- Key challenges in investigating workplace conduct.
Workshop learning outcomes
- Know what to do when an employee makes a complaint.
- Understand your responsibilities under Federal and State legislation in relation to unlawful discrimination, bullying and harassment, and how these impact an individual’s rights, workplace risk strategies and organisational policies.
- Be able to describe the key principles of conducting workplace investigations into sensitive workplace conduct matters.
- Be familiar with the rights of different parties, key aspects of the investigation process and key challenges associated with workplace conduct investigations.
- Understand making findings by applying the balance of probabilities.
- Be able to determine the next steps after allegations have been fully investigated.
- Know what information should be released to those directly involved in a matter.
Resolving Workplace Conflict for HR Professionals
Strengthen Workplace Culture Through Effective Conflict Resolution
Equip HR professionals with the practical skills and evidence-based techniques needed to confidently manage and resolve workplace conflict. This program explores best-practice conflict resolution and mediation processes, providing participants with the frameworks, communication strategies, and intervention skills required to facilitate constructive conversations, manage complex employee disputes, and foster psychologically safe, high-performing workplaces.
Incorporating our signature ‘Workplace Reality Theatre‘ methodology, participants will be exposed to examples of dispute resolution that increase or decrease the likelihood of resolving workplace conflict.
Key takeaways
- Understanding the causes of workplace conflict
- Knowing when HR should and should not intervene
- Facilitating constructive workplace conversations
- Core conflict resolution skills for HR professionals
- A practical conflict resolution process
- Preparing each party for discussion
- Facilitating productive conversations
- Focusing on behaviours, not personalities
- Building understanding through active listening
- Managing difficult conversations and emotions
- Breaking impasse and rebuilding momentum
- Generating practical solutions
- Reaching realistic and sustainable agreements
- Supporting successful outcomes after resolution
Workshop learning outcomes
- Identify the common causes and early warning signs of workplace conflict
- Apply practical skills to manage and resolve workplace conflict effectively
- Follow a structured process for facilitating workplace conflict resolution
- Use a toolkit of proven conflict resolution strategies and techniques
- Support sustainable workplace relationships and positive outcomes following conflict resolution
Your expert facilitator for this workshop
Steven Booker
Steven Booker is an experienced business and counselling psychologist with a combination of mental health, HR and employment law knowledge that has helped many organisations and managers resolve, mediate, investigate and crisis manage complex mental illness, stress, conflict, organisational change and workplace critical incidents.
Our unique Workplace Reality Theatre training methodolody
Experience first-hand the genuine impact professional actors has in learning and development.
Watch actors play out relevant scenarios to develop a deeper understanding of the course content. This will be a training session your team will remember for years.
Workshop location
VIRTUAL