iHR Australia Contact Officer Training

Are you looking for EEO Contact officer training? This workshop focuses on the importance of the Contact Officer role and provides participants with an opportunity to develop a deeper understanding of the role responsibilities, particularly when dealing with allegations of bullying and discrimination.

Using our Workplace Reality Theatre, and drawing on industry and sector specific evidence, participants are provided an opportunity to deepen their insight into the role of the Contact Officer, typical issues that are escalated and practical strategies on how to provide support within their role.

Designed for

Current or potential Contact Officers

Course delivery options

On-site Delivery, Public Delivery, Virtual Delivery.  Learn more about our training delivery options.


Face-to-face: Full day | Virtual Delivery: 4.5 Hours

contact officer

Course Content

  • Role and responsibilities of the Contact Officer
  • Workplace conduct Issues – Discrimination, harassment, Sexual Harassment and bullying
  • Running Meetings, record keeping and providing support
  • Key legal principles

Learning Outcomes

  • Understand the importance of the Contact Officer role and the role’s responsibilities, particularly when dealing with allegations of bullying and discrimination
  • Understand the process for running meetings with employees regarding their concerns about poor conduct/behaviour in the workplace
  • Understand how to provide information to employees to help them make decisions on how best to resolve their concerns, including assessing their options and using appropriate supports
  • Understand how to act within the boundaries and limitations of the Contact Officer role, including exercising confidentiality, impartiality, and duty of care
  • Understand the definitions of unlawful discrimination, harassment and bullying and how they relate to employer/employee rights and responsibilities
  • Develop insight into potential strengths and areas for development as a Contact Officer
  • Understand the application of legal principles which underpin the Contact Officer role

Upcoming Public Training Register now

How to book

Select the available training dates for online registration.

Early Bird Discounts apply for registrations completed 2 months prior to the public training program. Refer to the Terms & Conditions.

If you do not see a suitable date in your location, please register your interest for future Public Training programs to receive updates.

Contact Officer Training – Brisbane – 26 July 2022

26 Jul 2022

9:00 am - 5:00 pm


Contact Officer Training – Virtual – 26 July 2022

26 Jul 2022

10:00 am - 2:30 pm

Contact Officer Training – Virtual – 25 August 2022

25 Aug 2022

10:00 am - 2:30 pm

Want to chat about our Face-to-Face or Virtual Training?