Stepping Up – Front Line Managers Training

Designed for: New/inexperienced managers, supervisors and team leaders

Program length: Full day

Available Public Training Programs:

No available Public Training Program. If you are interested in attending a Public Training Program on “Stepping Up – Front Line Managers Training”, please register your interest in the form below.

Alternatively, we offer this program on-site at your organisation. More information about our Stepping Up – Front Line Managers Training In-House Training.

Program Overview:

This one day workshop is aimed at the first time or inexperienced Manager to provide them with skills, insights and tools to be able to confidently take on the role of the Manager. The program will focus on their responsibilities in building and managing the team, setting expectations, managing performance, and improving business results. Participants will also gain useful tips and techniques on how to communicate with team members and make the transition from team member to Supervisor or Manager. The training will be brought to life by analysis and practice of engaging real-life scenarios with iHR Australia’s professional actors and an expert facilitator using our Workplace Reality Theatre.

Content:

Topics addressed include:

• Responsibilities of a manager
• Role in business performance
• How to manage the team
• Self-awareness
• Building your team and culture
• Setting expectations and holding employees accountable through performance management
• Preparing for a performance discussion
• Managing and communicating to your team including one-on-one discussions and team meetings
• Coaching, giving feedback and handling conflict
• Your path to management

Learning objectives:

At the conclusion of this workshop your managers, team leaders, and supervisors should:

• Understand their responsibilities as a manager
• Be clear on their business area and expectations as a manager
• Understand the importance of building personal self-awareness
• Understand how to build their team and the right culture
• Understand how to set expectations and hold employees accountable
• Understand how to manage and communicate to the team
• Understand how your actions set the tone for the team
• Understand the nuances of how they came into the role, and the implications of how they should start their role

Delivery Options:

Public Program: See dates and locations for our Stepping Up – Front Line Managers Public Training Program.

In-House Program: This program can be delivered in your workplace, and use your organisation’s policies, procedures and values. The program can also be modified to suit your individual needs. More information about our Stepping Up – Front Line Managers In-House Training Program.

Venue and catering

Public training programs are delivered at CBD locations accessible by car and public transport. Venues are confirmed close to the program date with details sent to participants approximately 2 weeks before the program.

iHR Australia selects venues that provide participants with high quality food and beverage choices. Programs are fully catered with morning tea, afternoon tea and a lunch time meal. Participants attending half day programs are provided with morning tea.
Dietary requirements can be catered for with advance notice.

Public Training – Terms & Conditions

Attendance Ineligibility

iHR Australia reserves the right to exclude or cancel registration to a Public Training program if the participant is deemed to represent an organisation or service provider that offers similar or competitive services to iHR Australia. A full refund of the registration fee will be provided in such circumstances.

Copyright / Intellectual Property Rights

The copyright in and all other intellectual property rights relating to the course documentation, and any other training materials provided to the program participants, are solely owned by and hereby reserved to iHR Australia. Under no circumstances may the whole or any part of the course documentation be reproduced or copied in any form without the prior written consent of iHR Australia. Training materials are defined to also include all electronic knowledge products or learning systems, which have been given to the participant on a storage device or made accessible via the Internet.

Should your circumstances change and you are unable to attend Training, please contact iHR Australia immediately via email to info@ihraustralia.com or phone 1300 884 687 to amend your registration or associated requirement.

Substitution:

If, after booking a Training session you are unable to attend, you are welcome to nominate someone else to attend in your place at no additional cost, on the conditions that you notify us no later than 24 hours prior to commencement of the Training.

Reschedule:

If, after booking a Training session you are unable to attend, you are welcome to reschedule to new date at no additional cost, on the conditions that you notify us no later than 10 business days prior to commencement of the Training.

Should you notify us within the period of 10 business days prior to commencement of the Training; rescheduling fee of $150 will apply to reschedule you to another Training date.

When rescheduling your Training session, any applicable difference in price will be charged to you in addition to any applicable rescheduling fee. Price differences may apply if your original training session is booked at discounted or promotional prices. You can pay any difference in fee over the phone using a credit or debit card.

Refund Policy

Refunds:

• Cancellation more than 1 week prior to the event: 100% refund
• Cancellation less than 1 week, but more than 48 Hours prior to the event: $150 cancelation fee applies. (to cover costs incurred in relation to your registration)
• Cancellation less than 48 Hours: no refund

Cancellation:

If, after booking a Training session you are unable to attend, you are welcome to cancel your session by notifying iHR Australia via email or phone by no later than 10 business days prior to the commencement of the Training.

Cancellations received within the period of 10 business days prior to, on the day of, or after, training date will NOT be eligible for a refund.

Refunds:

In the event you have to cancel your confirmed registration, the following will occur:

• Cancellation received more than 10 business days prior to the commencement of the Training: 100% refund
• Cancellation received less than 10 business days prior to the commencement of the Training: no refund

Refund Processing:

iHR Australia will refund, within 7 business days of receiving a refund request, registration fees paid to iHR Australia as a result of amending your registration, after taking into consideration the relevant cancellation policy.

Cancellation of Training by iHR Australia

iHR Australia reserves the right to cancel or alter, without prior notice, any of the arrangements relating directly or indirectly to a Training event, for any circumstances beyond the iHR’s reasonable control. This includes the cancellation of an event itself.

Should iHR cancel a Training event, iHR will endeavour to process full refund of the registration fee within 7 days. iHR accepts no additional liability for travel or accommodation costs incurred.

Participants are advised to email info@ihraustralia.com prior to making any travel arrangements.