Resolving Workplace Conflict for HR Professionals
Strengthen Workplace Culture Through Effective Conflict Resolution
Equip HR professionals with the practical skills and evidence-based techniques needed to confidently manage and resolve workplace conflict. This program explores best-practice conflict resolution and mediation processes, providing participants with the frameworks, communication strategies, and intervention skills required to facilitate constructive conversations, manage complex employee disputes, and foster psychologically safe, high-performing workplaces.
Incorporating our signature ‘Workplace Reality Theatre‘ methodology, participants will be exposed to examples of dispute resolution that increase or decrease the likelihood of resolving workplace conflict.
Virtual – Zoom Meeting
Tuesday, 23 June 2026
1:30 pm AEST to 5:00 pm AEST
JOIN US
$799 AUD
Before you register, view our terms and conditions for our refund and cancellation policy.
Resolving Workplace Conflict for HR Professionals
Resolving Workplace Conflict for HR Professionals
Key takeaways
- Understanding the causes of workplace conflict
- Knowing when HR should and should not intervene
- Facilitating constructive workplace conversations
- Core conflict resolution skills for HR professionals
- A practical conflict resolution process
- Preparing each party for discussion
- Facilitating productive conversations
- Focusing on behaviours, not personalities
- Building understanding through active listening
- Managing difficult conversations and emotions
- Breaking impasse and rebuilding momentum
- Generating practical solutions
- Reaching realistic and sustainable agreements
- Supporting successful outcomes after resolution
Workshop learning outcomes
- Identify the common causes and early warning signs of workplace conflict
- Apply practical skills to manage and resolve workplace conflict effectively
- Follow a structured process for facilitating workplace conflict resolution
- Use a toolkit of proven conflict resolution strategies and techniques
- Support sustainable workplace relationships and positive outcomes following conflict resolution
Your expert facilitator for this workshop
John Brennan
John is a distinguished HR and risk culture expert, known for guiding organisations to strengthen leadership capability and create mentally healthy, compliant workplaces.
John Brennan
John is a distinguished HR and risk culture expert, known for guiding organisations to strengthen leadership capability and create mentally healthy, compliant workplaces.
Our unique Workplace Reality Theatre training methodolody
Experience first-hand the genuine impact professional actors has in learning and development.
Watch actors play out relevant scenarios to develop a deeper understanding of the course content. This will be a training session your team will remember for years.
Workshop location
Virtual – Zoom Meeting
Upcoming workshops in this location
Professional and Courageous Conversations
Thu, 23 July
Virtual - Zoom
Stepping Up – The Essentials of People Leadership
Thu, 20 August
Virtual - Zoom
This program is a condensed version of our flagship program. It delivers key frameworks, legal insights and practical strategies to support effective frontline leadership in a time-efficient format.
Resolving Workplace Conflict for Managers
Wed, 26 August
Virtual - Zoom
Contact Officer Training
Wed, 16 September
Virtual - Zoom
Managing for Performance
Thu, 17 September
Virtual - Zoom
Contact Officer Training
Wed, 21 October
Virtual - Zoom
Stepping Up – The Essentials of People Leadership
Thu, 22 October
Virtual - Zoom
This program is a condensed version of our flagship program. It delivers key frameworks, legal insights and practical strategies to support effective frontline leadership in a time-efficient format.
Resolving Workplace Conflict for Managers
Thu, 29 October
Virtual - Zoom
Contact Officer Training
Wed, 11 November
Virtual - Zoom
Managing for Performance
Thu, 12 November
Virtual - Zoom