best practice

In the final edition of the Culture and Complaints Series, we explore the best practice of dealing with allegations with Paula Bruce, Senior Workplace Relations Adviser.

Do you have a culture or complaints handling question? Let us know: 

Is there any best practice for dealing with workplace allegations?

Yes. However there do need to be options and choices for those raising complaints, depending on the nature of the complaint.

As the grievance process progresses, it’s also important to adapt to the situation and be flexible with your responses.

  • Procedural fairness
  • Equitable treatment for all
  • Maintain privacy around referrals
  • Ongoing support for those involved
  • Maintain objectivity
  • Share information as appropriate

Remember safety trumps everything!

Need training or support to deal with allegations?
iHR Australia offers three discreet Complaints Handling services to provide comprehensive support in this critical area.

  • System Assessment
  • Consulting Support
  • Training Solution

Learn more and enquire today: Complaints Handling

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