WIOT Main Page

Develop Practical Judgement Across Both Investigations and Conflict Resolution

In this program participants will be guided through the key principles of conducting a lawful workplace investigation, focusing on unlawful discrimination, bullying and harassment.

Incorporating our signature ‘Workplace Reality Theatre‘ methodology, participants will observe techniques which focus on the sensitivities and requirements of specialist workplace conduct investigations.

About this program

Designed for

For business leaders and HR professionals involved in the conduct of workplace investigations, mediations and conflict resolution.

Delivery

Face to face, Virtual. 

Duration

4 hour session

Maximum participants

12

Enquire now

Course content

  • Key legislation and guidelines relating to workplace conduct.
  • Investigation overview and key considerations.
  • Key challenges in investigating workplace conduct.
  • The roots of workplace conflict
  • Developing resilience by not intervening too early
  • Mediation and facilitated conversations
  • Skills of a successful mediator
  • The facilitated conflict resolution process – Step by step
  • Preparing the parties – separately
  • Bringing the parties together
  • Agreeing on the disagreement – be specific, focus on behaviour
  • Standing in each other’s shoes – respectful silence and deep listening
  • Allowing the parties to come close to the flame
  • Breaking impasse and other useful strategies
  • Options generation
  • Narrowing down and avoiding expectation overload
  • Developing an agreement on the way forward
  • Post-mediation activities – working effectively together again

Learning outcomes

  • Know what to do when an employee makes a complaint.
  • Understand your responsibilities under Federal and State legislation in relation to unlawful discrimination, bullying and harassment, and how these impact an individual’s rights, workplace risk strategies and organisational policies.
  • Be able to describe the key principles of conducting workplace investigations into sensitive workplace conduct matters.
  • Be familiar with the rights of different parties, key aspects of the investigation process and key challenges associated with workplace conduct investigations.
  • Understand making findings by applying the balance of probabilities.
  • Be able to determine the next steps after allegations have been fully investigated.
  • Know what information should be released to those directly involved in a matter.
  • Be able to describe how workplace conflict arises and know what to watch out for
  • Be clear about the skills required to effectively resolve workplace conflict
  • Describe the step-by-step approach to facilitative workplace mediation (dispute resolution)
  • Develop a “toolbox” of conflict resolution strategies
  • Know what happens after a mediation process that maximises the likelihood of working effectively together

Be notified of new workshops

Or register for an upcoming public session

There are currently no scheduled training programs. Please check back soon or give us a call to discuss some options.

View full public training calendar