Resolving Workplace Conflict
Strengthen Team Culture Through Effective, Real-World Conflict Resolution Techniques
This program will guide participants through the key principles of resolving workplace conflict, focusing on best practice processes and skills required to mediate internal workplace conflict.
Incorporating our signature 'Workplace Reality Theatre' methodology, participants will be exposed to examples of dispute resolution that increase or decrease the likelihood of resolving workplace conflict.
Cliftons Melbourne
Tuesday, 23 June 2026
1:30 pm AEST to 5:00 pm AEST
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$799 AUD
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Resolving Workplace Conflict
Resolving Workplace Conflict
Key takeaways
- The roots of workplace conflict
- Developing resilience by not intervening too early
- Mediation and facilitated conversations
- Skills of a successful mediator
- The facilitated conflict resolution process – Step by step
- Preparing the parties – separately
- Bringing the parties together
- Agreeing on the disagreement – be specific, focus on behaviour
- Standing in each other’s shoes – respectful silence and deep listening
- Allowing the parties to come close to the flame
- Breaking impasse and other useful strategies
- Options generation
- Narrowing down and avoiding expectation overload
- Developing an agreement on the way forward
- Post-mediation activities – working effectively together again
Workshop learning outcomes
- Be able to describe how workplace conflict arises and know what to watch out for
- Be clear about the skills required to effectively resolve workplace conflict
- Describe the step-by-step approach to facilitative workplace mediation (dispute resolution)
- Develop a “toolbox” of conflict resolution strategies
- Know what happens after a mediation process that maximises the likelihood of working effectively together
Your expert facilitator for this workshop
John Brennan
John is a distinguished HR and risk culture expert, known for guiding organisations to strengthen leadership capability and create mentally healthy, compliant workplaces.
John Brennan
John is a distinguished HR and risk culture expert, known for guiding organisations to strengthen leadership capability and create mentally healthy, compliant workplaces.
Our unique Workplace Reality Theatre training methodolody
Experience first-hand the genuine impact professional actors has in learning and development.
Watch actors play out relevant scenarios to develop a deeper understanding of the course content. This will be a training session your team will remember for years.
Workshop location
Cliftons Melbourne
Upcoming workshops in this location
Workplace Investigations Essentials
Tue, 23 June
Melbourne
Workplace Investigations, Mediation and Conflict Resolution Essentials: Bundled Package
Tue, 23 June
Melbourne
Choose between full-day program or individual half-day sessions