Managing Mental Ill-Health in the Workplace training

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  • Course Content
  • Onsite Training
  • Testimonials


Click on the dates below for online registration. Alternatively call us on 1300 884 687 for quick registration. 

This program can also be delivered on-site at your organisation, click here to find out more about onsite and customised training.


Dates and locations



2017: Enrol 27 Sep    Enrol 1 Nov












If you do not see a suitable date in your location, please contact us online or call 1300 884 687 to register your interest for future programs and to receive updates. 

Designed for

Current or potential internal workplace mediators

Program length Full day
Cost $975

Program Overview

In this program, iHR's facilitator and expert Senior Workplace Relations Advisor will guide participants through the key principles of conducting an effective workplace mediation, focusing on best practice process and the skills required of an effective mediator. Participants will observe our unique Workplace Reality Theatre where the facilitator and our actors will re-enact relevant and engaging scenarios from real-life mediations for group discussions. Participants will conduct a basic two-party mediation and receive useful feedback from their disputants and our facilitator, in addition to reflecting on their own performance.

Further information regarding the course content and learning objectives is available in the following tab 'Course Content'.

Venue and catering

Public training programs are delivered at CBD locations accessible by car and public transport. Venues are confirmed close to the program date with details sent to participants approximately 2 weeks before the program.

iHR Australia selects venues that provide participants with high quality food and beverage choices. Programs are fully catered with morning tea, afternoon tea and a lunch time meal. Participants attending half day programs are provided with morning tea.
Dietary requirements can be catered for with advance notice.

iHR Public Training Catering

Public Training – Terms & Conditions

Attendance Ineligibility

iHR Australia reserves the right to exclude or cancel registration to a Public Training program if the participant is deemed to represent an organisation or service provider that offers similar or competitive services to iHR Australia. A full refund of the registration fee will be provided in such circumstances.

Copyright / Intellectual Property Rights

The copyright in and all other intellectual property rights relating to the course documentation, and any other training materials provided to the program participants, are solely owned by and hereby reserved to iHR Australia. Under no circumstances may the whole or any part of the course documentation be reproduced or copied in any form without the prior written consent of iHR Australia. Training materials are defined to also include all electronic knowledge products or learning systems, which have been given to the participant on a storage device or made accessible via the Internet.

Client Cancellations

Should your circumstances change and you are unable to attend Training, please contact iHR Australia immediately via email or phone  1300 884 687 to amend your registration or associated requirement by no later than 1 week prior to the Training. Cancellations received on the day of, or after, an event will NOT be eligible for a refund.


If, after booking a Training session you are unable to attend, you are welcome to nominate someone else to attend in you place at no additional cost.


If, after booking a Training session you are unable to attend, you are welcome to reschedule to new date at no additional cost, on the conditions that you notify us no later than 48 hours prior to commencement of the Training. Should you notify us within 48 hours to commencement of the Training, a fee of $150 will apply to reschedule you to another Training date.

Refund Policy


  • Cancellation more than 1 week prior to the event: 100% refund
  • Cancellation less than 1 week, but more than 48 Hours prior to the event:  $150 cancelation fee applies. (to cover costs incurred in relation to your registration)
  • Cancellation less than 48 Hours: no refund

Refund Processing

iHR Australia will refund, within 7 business days of receiving a refund request, registration fee paid to iHR Australia as a result of amending your registration, after taking into consideration the relevant cancellation policy.

Cancellation of Training by iHR Australia

iHR Australia reserves the right to cancel or alter, without prior notice, any of the arrangements relating directly or indirectly to a Training event, for any circumstances beyond the iHR’s reasonable control. This includes the cancellation of an event itself.

Should iHR cancel a Training event, iHR will endeavour to process full refund of the registration fee within 7 days. iHR accepts no additional liability for travel or accommodation costs incurred.

Participants are advised to email This email address is being protected from spambots. You need JavaScript enabled to view it. prior to making any travel arrangements.



Program overview

This program is ideal for current or potential supervisors, managers and HR practitoners looking to gain a better understanding around managing mental ill-health in the Workplace. In this program, iHR's facilitator and expert Senior Workplace Relations Advisor will guide participants through the key principles of effectively and sensitively managing mental health in the workplace, focusing on relevant legal responsibilities and risk management considerations. Participants will observe our unique Workplace Reality Theatre where the facilitator and actors will reenact relevant and engaging real-life scenarios for group discussions. Participants will conduct sensitive and effective conversations pertaining to early intervention strategies and will also participate in group case study activities pertaining to reasonable adjustment strategies. Participants will receive useful feedback from our facilitator, in addition to reflecting on their own performance.

Course content

Topics addressed include:

  • Legislative responsibilities of the employer and the employee.
  • Inherent requirements of the role.
  • Reasonable adjustment.
  • Unjustifiable hardships.
  • Understanding mental illness - Fallacies and Facts.
  • Types of mental illness - indicator alert, contributing factors.
  • Risk factors - workplace factors, biopsychosocial factors.
  • Early intervention strategies.
  • How to initiate and conduct a conversation about mental illness.
  • Performance management procedures.
  • Support Services and Resources.
  • Developing a Workplace Mental Health Policy.

Learning objectives

At the conclusion of this workshop, participants will be able to:

  • Understand and comply with relevant legislative requirements.
  • Identify the indicators of a current period of mental unwellness.
  • Identify the risk factors which may precede a period of unwellness.
  • Identify reasonable adjustments to the employees' role.
  • Apply relevant early intervention and performance management strategies.
  • Apply best practice risk management procedures.
  • Plan, initiate and conduct a conversation with an employee who may be demonstrating indicators of mental unwellness.
  • Identify post-workshop support and resources.
  • Identify the need for a specific Workplace Mental Health Policy.

Proven Methodology – iHR's Workplace Reality Theatre

All iHR programs are based on adult learning principles and are designed to maximise learner engagement and transfer of learning. A signature feature of all iHR programs is the use of our unique training methodology Workplace Reality Theatre.

Read More

Register now

To enrol in a public training program: Click here to see our training calendar for online registration, call us on 1300 884 687.

Download the iHR Australia brochure to read more about the full range of services iHR can provide your organisation.

Designed for                                                Current or potential supervisors, managers and HR practitioners

Program duration                                         Full day

A signature feature of all iHR training programs is our unique training methodology - Workplace Reality Theatre. Our professional actors re-enact real workplace situations, which the training participants then analyse in discussions led by an experienced facilitator. These performances occur live during each program.

Feedback shows this methodology is highly successful, with participants describing the training as "engaging", "dynamic", "entertaining" and "easy to understand".

To discuss your needs or to obtain a quote for onsite training, please call 1300 884 687 or make an online enquiry

Customised Training and Instructional Design

For onsite programs iHR Australia has a flexible approach to customisation and tailoring. Re-enactments can be tailored to suit the work environment; this might include amending the scripts or language featured to reflect the setting or team culture. Your organisation's policies can also be included and training can be modified to focus on particular objectives, specific behaviours or cultural issues.

iHR uses the ADDIE model of training program development to ensure your organisation's objectives are met, and applies proven instructional design principles to maximise knowledge retention and transfer of learning.

Customised training allows an organisation to benefit from content and delivery targeted to participants' level and circumstances. This approach encourages a deeper understanding of the subject matter and its context.

Blended Learning

iHR also offers blended learning solutions, featuring online training based on cognitive science principles. Our online training uses 3D animation to create engaging, interactive eLearning which complements face to face training.

A range of online programs are currently available and blended learning solutions can also be customised. Our online training production partner World Learning Hub, can modify existing courses or create new content, this could include:

  • Inclusion of organisational policies, procedures and values
  • Inclusion of company logo, additional still images, links
  • Creation of new animations, activities and assessments

There are many reasons a blended approach may be appropriate. Many organisations choose blended learning for refresher training or where it is difficult for all workers to attend face to face courses, such as where part of the workforce is based off site, in a remote location or for shift workers.

More information about onsite training, instructional design or blended learning

Please contact us for further information or to discuss the needs of your organisation, call 1300 884 687 or make an online enquiry.

Melbourne Office : 
Suite 11, 828 High Street Kew East Victoria 3102
Sydney Office :
Level 34 AMP Tower, 50 Bridge Street, Sydney 2000

Bangkok Office :

88 Paso Tower 14th Floor Unit A1 Silom Road , Suriyawong, Bangrak, Bangkok 10500

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