It is critical that workplace leaders understand that performance management is about encouraging good performance as well as managing poor performance. It is a moral and legal obligation for leaders to be proactive in providing regular feedback and resolving shortfalls in performance.  Therefore, understanding their role as a coach on performance is critical.

This program is based on iHR Australia’s many years of experience in developing leadership skills for Australian and international workplaces and was created by a combination of workplace relations and workplace culture specialists.

Designed for


Delivered as

eLearning (Online Training). 


30 - 45 Mins


  • Information Library
  • Audio Narration
  • Video Clips
  • Activities
  • Assessment
  • Individual Certificate
  • Available on desktop and mobile devices
  • Customer Support

Course content

  • Module 1 covers leader behaviours that foster good performance
  • Module 2 focuses on how to prepare for a coaching meeting when an employee is not meeting performance standards
  • Module 3 provides an example of conducting a face-to-face coaching session with an employee who is not meeting performance standards

Learning outcomes

On completion of the program learners should:

  • Understand that leaders need to lead on a positive performance driven culture in their team
  • Understand their role in building and reinforcing performance standards
  • Be able to prepare effectively for a coaching conversation aimed at improving performance
  • Understand the importance of tone and use of language when coaching on performance
  • Be able to conduct a one-on-one coaching on performance discussion