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HR Advisory & Outsourcing

Flexible HR capability, specialist advice and operational support when your organisation needs it.

Organisations need reliable HR support without always needing to build every capability in-house.

iHR provides outsourced, retained and on-demand support that can operate as an extension of your team, strengthen internal capability and help leaders manage people matters with confidence.

Our specialists help organisations understand the issue, choose a proportionate response and build practical systems that leaders can apply with confidence.

Choose the right support
  • Which model fits: project advice, advice line, retainer or outsourced HR?
  • What remains owned internally?
  • What service levels and escalation pathways are required?
What an engagement may include
  • Independent assessment and specialist advice
  • Risk-based reviews and diagnostics
  • Policies, frameworks, procedures and practical tools
  • Executive, HR and manager decision support
  • Case management and implementation support
  • Facilitation, mediation or investigation where relevant
  • Manager, employee or specialist training
  • Action plans, governance and reporting

Services within HR Outsourcing
& Support

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Outsourced HR Services

Flexible HR support for organisations that need expert people guidance without building a full internal HR team.

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HR Retainer Services

Ongoing HR and workplace relations support when your organisation needs reliable access to expert advice.

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HR Advisory & Support

Experienced HR advice and practical support, available when your leaders and internal team need it.

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HR Assist Line

Give managers fast access to practical HR guidance through a clear, governed advice line.

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HR Strategy & Operations

Align HR priorities, operating rhythms and service delivery with the needs of the organisation.

Outsourced HR Services

Flexible HR support for organisations that need expert people guidance without building a full internal HR team.

Managing people well takes time, structure and experience. For many organisations, building a full internal HR function is not always practical. Others have internal HR support but need extra capacity, specialist advice or senior guidance when issues become more complex.

iHR Australia provides outsourced HR services for organisations that need practical day-to-day HR support, senior advice, employee documentation, manager guidance and help managing workplace issues.

Whether you need a complete external HR partner, extra support for your internal team or practical advice when people matters arise, our specialists help you manage HR with greater confidence and consistency.

Outsourced HR gives your organisation access to experienced HR and workplace relations specialists who can support leaders, managers and employees through everyday HR needs and more sensitive workplace matters.

The engagement can be appropriate when you need:

  • External HR partner support
  • Day-to-day HR advice
  • Senior HR advisory support
  • Manager guidance and coaching
  • Support for internal HR teams

FAQS

Common questions decision-makers ask about Outsourced HR Services

HR Retainer Services

Ongoing HR and workplace relations support when your organisation needs reliable access to expert advice.

People issues do not always arrive neatly packaged as projects. They often come up quickly, unexpectedly and at the exact moment managers need practical guidance.

iHR Australia provides HR retainer services for organisations that want practical, ongoing access to experienced HR and workplace relations specialists.

Whether you need support for managers, guidance on employee matters, document review, compliance advice or senior HR input before issues escalate, our retainer services provide a flexible support model tailored to your organisation.

An HR retainer gives your organisation ongoing access to HR and workplace relations support, so you do not have to start from scratch every time an employee matter, compliance question or workplace concern arises.

The engagement can be appropriate when you need:

  • Ongoing HR advisory support
  • Phone and email HR advice
  • Workplace relations guidance
  • Manager support and coaching
  • Support for internal HR teams

FAQS

Common questions decision-makers ask about HR Retainer Services

HR Advisory & Support

Experienced HR advice and practical support, available when your leaders and internal team need it.

Without timely advice, managers may delay action, apply inconsistent processes or escalate issues only after trust and options have narrowed.

  • Manager and executive HR advice
  • Employee relations case support
  • Performance and conduct guidance

HR Assist Line

Give managers fast access to practical HR guidance through a clear, governed advice line.

Managers often need advice at the moment a situation arises. If access is unclear or slow, they may improvise, defer a necessary conversation or create inconsistent expectations across locations.

iHR Australia's HR Assist Line provides an accessible first point of contact for approved managers and leaders seeking guidance on employee issues, workplace processes and next steps.

The service combines convenient access with agreed scope, caller authority, record keeping and escalation. Straightforward matters are resolved quickly; complex or high-risk issues move into the appropriate advisory pathway.

The engagement can be appropriate when you need:

  • Dedicated HR advice phone and email pathway
  • Approved caller and authority framework
  • Organisation-specific adviser knowledge base
  • Advice on common manager matters
  • Matter triage and escalation

FAQS

Common questions decision-makers ask about HR Assist Line

HR Strategy & Operations

Align HR priorities, operating rhythms and service delivery with the needs of the organisation.

iHR teams can become trapped in reactive casework and administration when priorities, roles, service expectations, data and operating rhythms are unclear.

  • HR strategy and roadmap
  • HR operating model review
  • Service catalogue and intake model

 

25+ years of experience:
Established experience supporting organisations with workplace investigations and conflict resolution.

Independent and impartial:
Objective evidence assessment, with the investigator separate from your organisation’s outcome decision.

Experienced with complex matters:
Support for sensitive complaints, including investigations involving executives and board members.

Clear findings and practical insight:
Written reports explain our findings, with optional recommendations addressing underlying workplace issues.

Why choose iHR Australia for HR Advisory & Support?

Experienced workplace relations advisers. Clear, impartial support.

For more than 25 years, organisations across Australia have trusted iHR Australia to handle sensitive workplace matters with independence, professionalism and care.

Request a Workplace Relations Adviser

By the numbers

Since 1998

Independent and external workplace relations expertise

1,500+

Clients supported across Australia & New Zealand

500+

Sensitive workplace matters resolved each year

600+

Training programs delivered annually

Our process

1. Discuss your needs

Tell us about the workplace issue, your organisation’s priorities and the decisions you need support with.

2. Review the details

We assess the circumstances, relevant policies and employment arrangements to identify key risks and practical options.

3. Receive tailored advice

We explain your options and recommend practical steps to help you manage the matter with clarity and confidence.

4. Put advice into action

We guide your team through agreed actions, with further support available as circumstances change.

Meet our HR advisory and outsourcing specialists

Experienced HR professionals providing practical, flexible support across everyday people matters, HR compliance, policies and workforce priorities—whether you need additional capacity or an outsourced HR function.
Kirsten Hartmann - Compliance

Kirsten Hartmann

Director – Workplace Advisory and Compliance

Lorna Reid - Workplace Relations and Compliance Expert

Lorna Reid

Workplace Relations and Compliance Consultant

Nicolette Barnard

Nicolette Barnard

Strategic Human Resources Advisor

Martin Bock - Senior Workplace Relations Advisor

Martin Bock

Senior Workplace Relations Advisor, Mediator & Consultant

Steven Booker Consulting Psychologist

Steven Booker

Consulting Psychologist and Senior Facilitator

Karen Blackhurst

Karen Blackhurst

Senior Workplace Relations Advisor

Juliet Becker

Juliet Becker

Senior Workplace Relations Advisor

Kate Moore - Senior HR Consultant and Workplace Mediator

Kate Moore

Senior HR Consultant and Workplace Mediator

Bronwyn Dennis - Training, iHR Australia

Bronwyn Dennis

Manager - Learning Solutions

Ilona Magur

Ilona Magur

Senior HR Consultant

Natasha Charles image

Natasha Charles

Senior Facilitator & Consultant

John Brennan

John Brennan

Senior Workplace Relations Advisor and Facilitator

Mary Crean

Mary Crean

Senior Workplace Relations Advisor

Narelle Mounsey

Narelle Mounsey

Senior Facilitator & Consultant

FAQS

Common questions decision-makers ask about HR Outsourcing & Support

iHR Australia Book a consultation with an iHR specialist

NEXT STEP

Strengthen your approach to HR outsourcing & support.

Speak with iHR Australia about the right support for your organisation, workforce and current priorities.

Book a consultation with an iHR specialist


Explore more iHR Australia services

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Strengthen Compliance and Governance

Turn workplace obligations into clear governance, reliable systems and defensible decisions.