Contact Officer Training

Key takeaways

• Role and responsibilities of the contact officer.
• Workplace conduct Issues – discrimination, bullying, harassment and sexual harassment.
• Running meetings, record keeping and providing support.
• Key legal principles.

Workshop learning outcomes

• Understand the importance of the contact officer role and the role’s responsibilities, particularly when dealing with allegations of bullying and discrimination.
• Understand the process for running meetings with employees regarding their concerns about poor conduct/behaviour in the workplace.
• Understand how to provide information to employees to help them make decisions on how best to resolve their concerns, including assessing their options and using appropriate supports.
• Understand how to act within the boundaries and limitations of the contact officer role, including exercising confidentiality, impartiality, and duty of care.
• Understand the definitions of unlawful discrimination, bullying, harassment and how they relate to employer/employee rights and responsibilities.
• Develop insight into potential strengths and areas for development as a contact officer.
• Understand the application of legal principles which underpin the contact officer role.