Workplace Mediation Skills

Workplace Mediation Skills Training

Designed for: Current or potential internal workplace mediators

Program duration: Full day

Program Overview:

In this program, iHR's facilitator and expert Senior Workplace Relations Advisor will guide participants through the key principles of conducting an effective workplace mediation, focusing on best practice process and the skills required of an effective mediator. Participants will observe our unique Workplace Reality Theatre where the facilitator and our actors will re-enact relevant and engaging scenarios from real-life mediations for group discussions. Participants will conduct a basic two-party mediation and receive useful feedback from their disputants and our facilitator, in addition to reflecting on their own performance.



Topics addressed include:

  • The importance of managing conflict in the workplace
  • What is mediation and when should it be used?
  • Key legislation and guidelines
  • Designing a mediation plan
  • Preparing for mediation
  • The mediation process step by step
  • The mediator's skills, knowledge and attributes
  • Breaking impasse and other useful strategies
  • Developing the mediation agreement
  • Post-mediation activities
  • Observation of a mediation
  • Conducting and participating in mediations
  • Self, peer and facilitator feedback

Learning objectives:

At the conclusion of this workshop your managers, team leaders, and supervisors should:

  • Articulate the key principles of conducting effective workplace mediations
  • Articulate the steps and structure of the mediation process
  • Gain an enhanced understanding of the skills, knowledge and attributes of an effective workplace mediator
  • Develop a "toolbox" of mediation strategies
  • Develop a strategy for conducting an effective mediation in the workplace
  • Conduct a basic workplace mediation between two disputants, using best practice process and skills
  • Understand the confidentiality and documentation requirements pertaining to a mediation session

Available Public Training Programs:

Location Date Price Early Bird Price
Brisbane $0.00 -
Sydney $0.00 -

How to book:

Click on the dates above for online registration. Early Bird Price are available only for registrations 3 months prior to the Public Training Program. See Terms & Conditions.

If you do not see a suitable date in your location, please register your interest for future Public Training programs to receive updates.

Delivery Options:

Public Training
Public Program: See dates and locations for our Workplace Mediation Skills Public Training Program.

In-House Training
In-House Program: This program can be delivered in your workplace, and use your organisation’s policies, procedures and values. The program can also be modified to suit your individual needs. More information about our Workplace Mediation Skills In-House Training.