Designed for: Current or potential Contact Officers, Current or potential Equity & Diversity Officers
Program duration: Full day
In this program, participants will recognise the importance of the Contact Officer role and develop an understanding of the role’s responsibilities, particularly when dealing with allegations of bullying and discrimination.
In this full-day program, iHR’s facilitator and professional actors using Workplace Reality Theatre will share skills, knowledge and behaviours to help participants to develop effective techniques for solving a variety of common issues they may face in the workplace.
During this program, participants are also given the opportunity to practise newly acquired skills through interaction with the actors, building confidence and embedding learning.
Topics addressed include:
At the conclusion of this workshop your managers, team leaders, and supervisors should:
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Contact Officer Training Refresher (In-House Training) is also available.
Click on the dates above for online registration. Early Bird Price are available only for registrations 3 months prior to the Public Training Program. See Terms & Conditions.
Public Program: See dates and locations for our Contact Officer Public Training Program.
In-House Program: This program can be delivered in your workplace, and use your organisation’s policies, procedures and values. The program can also be modified to suit your individual needs. More information about our Contact Officer In-House Training. Contact Officer Refresher In-House Training is also available.