Contact Officer

Contact Officer Training

Designed for: Current or potential Contact Officers, Current or potential Equity & Diversity Officers

Program duration: Full day

Program Overview:

In this program, participants will recognise the importance of the Contact Officer role and develop an understanding of the role's responsibilities, particularly when dealing with allegations of bullying and discrimination.

In this full-day program, iHR's facilitator and professional actors using Workplace Reality Theatre will share skills, knowledge and behaviours to help participants to develop effective techniques for solving a variety of common issues they may face in the workplace.

During this program, participants are also given the opportunity to practise newly acquired skills through interaction with the actors, building confidence and embedding learning.



Topics addressed include:

  • The law and expectations;
  • Legislation;
  • Unlawful discrimination;
  • Harassment;
  • What constitutes harassment;
  • Bullying;
  • Role of the Contact Officer;
  • Record keeping;
  • Problems experienced by Contact Officers;
  • Attributes of a Contact Officer;
  • Conducting a one-on-one meeting; and
  • Effective discussions.

Learning objectives:

At the conclusion of this workshop your managers, team leaders, and supervisors should:

  • Understand the role of an Equal Employment Opportunity/anti-bullying contact officer in their organisation
  • Understand the daily behaviour expected of a Contact Officer/ Equity & Diversity Officer
  • Be able to deal with allegations of bullying or workplace discrimination/harassment in the context of organisational processes
  • Understand the federal and state legislation in relation to unlawful discrimination, harassment and bullying and how it impacts on the company, employees and the role of the contact officer
  • Understand their own potential strengths and areas for development as a Contact Officer/ Equity & Diversity Officer

Available Public Training Programs:

Location Date Price Early Bird Price
Sydney $0.00 -
Perth $0.00 -
Brisbane $0.00 -
Melbourne $735.00 $735.00 $625.00
Canberra $0.00 -
Contact Officer Training Refresher (In-House Training) is also available.

How to book:

Click on the dates above for online registration. Early Bird Discount is available only for registrations 2 months prior to the Public Training Program. See Terms & Conditions.

If you do not see a suitable date in your location, please register your interest for future Public Training programs to receive updates.

Delivery Options:

Public Training
Public Program: See dates and locations for our Contact Officer Public Training Program.

In-House Training
In-House Program: This program can be delivered in your workplace, and use your organisation’s policies, procedures and values. The program can also be modified to suit your individual needs. More information about our Contact Officer In-House TrainingContact Officer Refresher In-House Training is also available.