Contact Officer Training Refresher

Contact Officer Training Refresher



To review the role and responsibilities of a Contact Officer and the skills to be an effective Contact Officer. In this half day program, iHR Australia’s facilitator and professional actors using our unique Workplace Reality Theatre will share skills, knowledge and behaviours to help participants develop effective techniques for solving a variety of common issues they may face in the workplace.

Designed for: Current contact officers

Program length: 4 hours, or 3.5 hours where two sessions are delivered on one day



Topics addressed include:

  • An in-depth review of what constitutes discrimination, bullying and harassment in the workplace;
  • Function and jurisdiction of the Contact Officer;
  • ‘You the person’ and being a Contact Officer;
  • Role modelling non-discriminatory behaviours;
  • Objectively handling equal employment opportunity issues face-to-face ;
  • Advising employees and contractors on their rights and options when an issue arises;
  • Equal employment opportunity case studies;
  • Dealing with emotional issues;
  • Mapping and role-playing issues resolution; and
  • Opportunity to partake in practical exercises.


Learning outcomes:

At the conclusion of this workshop participants should:

  • The role of an equal employment opportunity / anti-bullying Contact Officer within their organisation;
  • The behaviour expected of a Contact Officer on a daily basis;
  • The processes for dealing with allegations of bullying or workplace discrimination in the workplace; and
  • The federal and state legislation relating to unlawful discrimination, sexual harassment and bullying and how it impacts on the company, employees and the role of the Contact Officer.


Delivery Options:

In-House Program: This program can be delivered in your workplace, and use your organisation’s policies, procedures and values. The program can also be modified to suit your individual needs. Enquire with the form below.

Public Program: See dates and locations for our Contact Officer Public Training Program.

Virtual Workplace Training: This program can now be provided using iHR Australia’s virtual training room. This allows participants to actively interact in a collegiate, online training session with their peers and to interact with an expert facilitator in a live environment. For more information, please speak to a member of our team.

See all Contact Officer Training Programs


Enquire Now about iHR Australia’s In-House Training Programs