iHR Australia Contact Officer Essentials


To provide practical insight and assistance to those who are charged with the responsibilities of a Contact Officer within their organisation and to equip them with the knowledge necessary to administer the function responsibly and successfully. This Virtual program will share skills, knowledge and behaviours to help participants develop effective techniques for assisting staff to resolve a variety of common issues that they may face in the workplace.

Designed for

Current or potential Contact Officers

Course delivery options

Virtual Delivery.  Learn more about our training delivery options.


4.5 Hours

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Course Content

• Function and jurisdiction of the Contact Officer
• An overview of what constitutes discrimination, bullying and harassment in the workplace
• Role modelling non-discriminatory behaviours
• Objectively handling issues
• Informing employees and contractors on their rights when an issue arises and their options to resolve the issue
• Dealing with emotional issues

Learning Outcomes

Participants will be able to:
• Identify the role of an equal employment opportunity / anti- bullying Contact Officer within their organisation
• Act as a credible role model and promote the Contact Officer role
• Explain the processes for dealing with allegations of bullying or workplace discrimination in the workplace
• Comprehend the relevant legislation relating to unlawful discrimination, sexual harassment and bullying and how it impacts on individuals, teams and the organisation