News: Workplace Stress

Walking the tightrope of mental health safety in the workplace

By Steven Booker, Consulting Psychologist & Facilitator  Creating a safe workplace is about focusing on more than just physical safety.   20% of Australians are currently affected by a mental…

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Uninformed managers can create significant risk in complaints handling

An organisation’s complaint handling systems must not only provide a logical and lawful pathway to resolve complaints, but also a framework that is accessible, impartial and safe. Managers play a…

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Allegation versus guilt

Chief Justice of The Australian Capital Territory Supreme Court, Lucy McCallum, set out important principles concerning fairness and interference with the Court’s capacity to ensure a fair trial to the…

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Huge gaps in HR policies and induction programs identified

Prior to the pandemic, around 30 percent of Australian workers regularly worked from home. That figure is now over 40 percent, and growing. The hybrid model of working from home…

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Concerning stats show staff lack confidence to make a complaint

Australian studies suggests that although the majority of people (8 in 10) know what their workplace complaint handling system is – less than one in five staff feel confident to…

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Why a complaints handling system is so much more than managing risk

Most organisations have a workplace complaint handling system in place, but what happens if you actually have to use it? Will it be effective? Will it go beyond just managing…

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Workplace Investigations – what are your options?

Training is highly recommended to be able to effectively manage an internal investigation. Often, the role of conducting workplace investigations falls to the People and Culture team or to designated…

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Leadership – 30 percent genetic, 70 percent learnt

The definition of a leader is: someone with a vision, who inspires passion and motivation. Someone who motivates their people, and who ensures their team has the support and tools…

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Music – performance enhancer or a distraction?

2,000 workers were surveyed as a part of an international study, from a variety of industries including construction, finance and healthcare. The study found that one in two people listen…

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The importance of an exit interview and why you shouldn’t waste it

Exit interviews can provide a wealth of valuable data to organisations. They’re an opportunity to gather knowledge, insight and honest feedback. This is Information that could be used to improve…

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