Custodians of Culture for Managers - Parts 1 & 2 Package - Brisbane - 5 Feb

Custodians of Culture for Managers – Parts 1 & 2 Package – Brisbane – 5 Feb

Price Qty
Standard Price $695.00 (AUD)  
Early Registration Discount $591.00 (AUD)   Expired

  • Custodians of Culture for Managers - Parts 1 & 2 Package
    05/02/2018
    9:00 AM - 5:00 PM

Program Overview

In the first half of the day, the program focuses on Managers’ and Team Leaders’ responsibility as the custodians of your organisation’s workplace culture and the key elements of the manager’s role in preventing and effectively managing bullying, harassment and discrimination issues in the workplace. An experienced iHR facilitator and two professional actors will bring to life real workplace situations using our unique Workplace Reality Theatre. Participants will have the opportunity to explore and apply effective leadership techniques and will learn about three leadership styles that heighten the risk of workplace issues and potential litigation.

In the second part of the day participants gain an understanding of how to approach and conduct conversations to address inappropriate workplace behaviour. Participants practice having the difficult conversations with an iHR actor who assumes various personas that may be encountered in a workplace. An expert facilitator coaches and guides participants through the skill practice session. This approach provides participants with a realistic simulation in which to practice an essential workplace skill.

Course Content

Topics addressed include:

PART 1

  • The role of management in preventing and dealing with allegations of discrimination, harassment and bullying in the workplace
  • The intent of EEO legislation and anti-bullying guidelines
  • The importance of management and team culture and leadership style
  • What is unlawful discrimination and sexual harassment
  • What constitutes bullying/harassment and what is appropriate performance management
  • Responding to issues observed
  • Handling complaints correctly

PART 2

  • Understanding that having a ‘coaching mindset’ will help alleviate anxiety associated with giving feedback on behaviour;
  • Understanding that providing feedback on positive performance helps to open the door to having challenging discussions on unsatisfactory performance;
  • Ability to identify the elements of a constructive and well structured discussion on inappropriate behaviour;
  • Ability to prepare before having a discussion on inappropriate behaviour;
  • Ability to utilise the Specific, Impact and Agreement (SIA) technique when addressing inappropriate behaviour;
  • Understanding the legal implications of not dealing with poor behaviour.

Learning objectives

  • Understand the background and spirit of Equal Employment Opportunity legislation and Anti Bullying guidelines
  • Understand the impact (financial and cultural costs) that unmanaged issues can have on employer brand, continuity of operations, staff morale and retention and attraction of employees
  • Understand the importance of effective and empathetic communication in the prevention of discrimination/sexual harassment and bullying issues in the workplace
  • Ability to utilise the Specific, Impact and Agreement (SIA) technique when addressing inappropriate behaviour;
  • Understanding the legal implications of not dealing with poor behaviour.

Location

Location:  

Address:
Brisbane CBD, Brisbane, Queensland, Australia