Contact Officer Training - Brisbane - 18 March

Contact Officer Training – Brisbane – 18 March

Details Price Qty
Standard Ticket $735.00 (AUD)   Goes On Sale
Early Bird $625.00 (AUD)  

  • Contact Officer Training
    9:00 AM - 6:00 PM

Program Overview

In this program, participants will recognise the importance of the Contact Officer role and develop an understanding of the role’s responsibilities, particularly when dealing with allegations of bullying and discrimination. In this full-day program, iHR’s facilitator and professional actors using Workplace Reality Theatre will share skills, knowledge and behaviours to help participants to develop effective techniques for solving a variety of common issues they may face in the workplace. During this program, participants are also given the opportunity to practise newly acquired skills through interaction with the actors, building confidence and embedding learning.

Course Content

Topics addressed include:

  • the law and expectations;
  • legislation;
  • unlawful discrimination;
  • harassment;
  • what constitutes harassment;
  • bullying;
  • role of the Contact Officer;
  • record keeping;
  • problems experienced by Contact Officers;
  • attributes of a Contact Officer;
  • conducting a one-on-one meeting; and
  • effective discussions.

Learning objectives

At the conclusion of this workshop your managers, team leaders, and supervisors should:

  • Understand the role of an Equal Employment Opportunity/anti-bullying contact officer in their organisation
  • Understand the daily behaviour expected of a Contact Officer/ Equity & Diversity Officer
  • Be able to deal with allegations of bullying or workplace discrimination/harassment in the context of organisational processes
  • Understand the federal and state legislation in relation to unlawful discrimination, harassment and bullying and how it impacts on the company, employees and the role of the contact officer
  • Understand their own potential strengths and areas for development as a Contact Officer/ Equity & Diversity Officer


Brisbane CBD, Brisbane, Queensland, Australia