Managing Team Performance

  • Course Content
  • Onsite Training
  • Testimonials

Program overview

This full-day workshop will help participants to build the competence and confidence to effectively manage staff performance within the workplace. Content includes identification of leadership behaviours that will foster a high performance culture as well as management approaches for under-performance. Program participants will work with our facilitator and two actors in our Workplace Reality Theatre to observe, analyse and practise the delivery of effective performance feedback. During this program, participants are also given the opportunity to practise newly acquired skills through interaction with the actors, building confidence and embedding learning.

Course contents

Topics addressed include:

  • Components of performance management
  • Setting meaningful expectations
  • Evaluating and identifying performance / issues
  • Effective feedback techniques
  • Establishing possible causes of any performance issues
  • Appropriate resolution activities
  • Legal considerations and procedural fairness.

Learning objectives

At the conclusion of this workshop your managers, team leaders, and supervisors will learn:

  • What effective performance management is and why effective performance management is imperative in the modern workplace;
  • The link between leadership behaviour and performance and how to create a high performance culture through effective application of expectation setting, empowerment, evaluation, rewards and effective feedback
  • Techniques to conduct effective everyday performance conversations and give feedback to staff that is fair, accurate and consistent with the expectations of workplace law;
  • The importance of fairness and accuracy when managing performance and maintaining consistency between all elements of the performance management process;
  • How to apply relevant processes in managing poor performance dependent on your organisational procedures, including the basic principles associated with procedural fairness in formal processes and termination of employees; and
  • Requirements related to documenting and recording performance issues

Proven Methodology – iHR's Workplace Reality Theatre

All iHR programs are based on adult learning principles and are designed to maximise learner engagement and transfer of learning. A signature feature of all iHR programs is the use of our unique training methodology Workplace Reality Theatre.

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Register now

To enrol in a public training program: Click here to see our training calendar for online registration, call us on 1300 884 687.

Download the iHR Australia brochure to read more about the full range of services iHR can provide your organisation. 

Designed for

Managers, team leaders, supervisors

Program duration

Full day

A signature feature of all iHR training programs is our unique training methodology - Workplace Reality Theatre. Our professional actors re-enact real workplace situations, which the training participants then analyse in discussions led by an experienced facilitator. These performances occur live during each program.

Feedback shows this methodology is highly successful, with participants describing the training as “engaging”, “dynamic”, “entertaining” and “easy to understand”.

To discuss your needs or to obtain a quote for onsite training, please call 1300 884 687 or make an online enquiry

Customised Training and Instructional Design

For onsite programs iHR Australia has a flexible approach to customisation and tailoring. Re-enactments can be tailored to suit the work environment; this might include amending the scripts or language featured to reflect the setting or team culture. Your organisation’s policies can also be included and training can be modified to focus on particular objectives, specific behaviours or cultural issues.

iHR uses the ADDIE model of training program development to ensure your organisation’s objectives are met, and applies proven instructional design principles to maximise knowledge retention and transfer of learning.

Customised training allows an organisation to benefit from content and delivery targeted to participants’ level and circumstances. This approach encourages a deeper understanding of the subject matter and its context.

Blended Learning

iHR also offers blended learning solutions, featuring online training based on cognitive science principles. Our online training uses 3D animation to create engaging, interactive eLearning which complements face to face training.

A range of online programs are currently available and blended learning solutions can also be customised. Our online training production partner World Learning Hub, can modify existing courses or create new content, this could include:

  • Inclusion of organisational policies, procedures and values
  • Inclusion of company logo, additional still images, links
  • Creation of new animations, activities and assessments

There are many reasons a blended approach may be appropriate. Many organisations choose blended learning for refresher training or where it is difficult for all workers to attend face to face courses, such as where part of the workforce is based off site, in a remote location or for shift workers.

More information about onsite training, instructional design or blended learning

Please contact us for further information or to discuss the needs of your organisation, call 1300 884 687 or make an online enquiry.

Public Training participants say

Great role playing help drive home the key concepts. A very knowledgeable and well prepared presenter. Thank you for sharing your insights with us.”
- HR Officer, Education

“Lisa was a very engaging trainer with an excellent and warm manner, making for a very enjoyable day.”
- HR Lead, Engineering Industry

Onsite Training participants say

“Focus was on behavioural ‘misconduct’. ‘Everyday’ performance expected motivation and managing staff who are strong performers (engagement) as well as poor performers.”

“Really informative sessions. Good discussion. The use of actors was a great way to encourage participants to feedback on difficult scenarios without them feeling self-conscious.”

“Thank-you for supplying us with such proactive information. I really enjoyed and I’m sure I will apply this in my work.”

“Role plays were very effective in demonstrating “what not to do” would like role plays of the “right” way to approach situations.”

- Healthcare Industry

Melbourne Office : 
Suite 11, 828 High Street Kew East Victoria 3102
Sydney Office :
Level 34 AMP Tower, 50 Bridge Street, Sydney 2000

Bangkok Office :

88 Paso Tower 14th Floor Unit A1 Silom Road , Suriyawong, Bangrak, Bangkok 10500

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