Contact Officer training

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  • Course Content
  • Onsite Training
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HOW TO BOOK

Click on the dates below for online registration. Alternatively call us on 1300 884 687 for quick registration. 

This program can also be delivered on-site at your organisation, click here to find out more about onsite and customised training.

 

Dates and locations

 

Melbourne

2017: Enrol 25 Oct  Enrol 6 Dec

Sydney

2017: Enrol 22 Aug Enrol 26 Oct Enrol 6 Dec

Brisbane

2017: Enrol 9 Nov

Canberra

2017: Enrol 21 Sep

Perth

2017: Enrol 19 Sep

Adelaide

2017: 

 

If you do not see a suitable date in your location, please contact us to register your interest for future programs and to receive updates.

 

Designed for

Current or potential Contact Officers, Current or potential Equity & Diversity Officers

Program length

Full day
Cost
$695

 

Program Overview

In this program, participants will recognise the importance of the Contact Officer role and develop an understanding of the role's responsibilities, particularly when dealing with allegations of bullying and discrimination. In this full-day program, iHR's facilitator and professional actors using Workplace Reality Theatre will share skills, knowledge and behaviours to help participants to develop effective techniques for solving a variety of common issues they may face in the workplace. During this program, participants are also given the opportunity to practise newly acquired skills through interaction with the actors, building confidence and embedding learning.

Further information regarding the course content and learning objectives is available in the following tab 'Course Content'.

Venue and catering

Public training programs are delivered at CBD locations accessible by car and public transport. Venues are confirmed close to the program date with details sent to participants approximately 2 weeks before the program.

iHR Australia selects venues that provide participants with high quality food and beverage choices. Programs are fully catered with morning tea, afternoon tea and a lunch time meal. Participants attending half day programs are provided with morning tea.
Dietary requirements can be catered for with advance notice.

iHR Public Training Catering

Public Training – Terms & Conditions

Attendance Ineligibility

iHR Australia reserves the right to exclude or cancel registration to a Public Training program if the participant is deemed to represent an organisation or service provider that offers similar or competitive services to iHR Australia. A full refund of the registration fee will be provided in such circumstances.

Copyright / Intellectual Property Rights

The copyright in and all other intellectual property rights relating to the course documentation, and any other training materials provided to the program participants, are solely owned by and hereby reserved to iHR Australia. Under no circumstances may the whole or any part of the course documentation be reproduced or copied in any form without the prior written consent of iHR Australia. Training materials are defined to also include all electronic knowledge products or learning systems, which have been given to the participant on a storage device or made accessible via the Internet.

Client Cancellations

Should your circumstances change and you are unable to attend Training, please contact iHR Australia immediately via email or phone 1300 884 687 to amend your registration or associated requirement by no later than 1 week prior to the Training. Cancellations received on the day of, or after, an event will NOT be eligible for a refund.

Substitution

If, after booking a Training session you are unable to attend, you are welcome to nominate someone else to attend in you place at no additional cost.

Reschedule

If, after booking a Training session you are unable to attend, you are welcome to reschedule to new date at no additional cost, on the conditions that you notify us no later than 48 hours prior to commencement of the Training.

Refund Policy

Refunds

Cancellation more than 1 week prior to the event: 100% refund
Cancellation less than 1 week, but more than 48 Hours prior to the event: $150 cancelation fee applies. (to cover costs incurred in relation to your registration)
Cancellation less than 48 Hours: no refund
Refund Processing

iHR Australia will refund, within 7 business days of receiving a refund request, registration fee paid to iHR Australia as a result of amending your registration, after taking into consideration the relevant cancellation policy.

Cancellation of Training by iHR Australia

iHR Australia reserves the right to cancel or alter, without prior notice, any of the arrangements relating directly or indirectly to a Training event, for any circumstances beyond the iHR’s reasonable control. This includes the cancellation of an event itself.

Should iHR cancel a Training event, iHR will endeavour to process full refund of the registration fee within 7 days. iHR accepts no additional liability for travel or accommodation costs incurred.

Participants are advised to email This email address is being protected from spambots. You need JavaScript enabled to view it. prior to making any travel arrangements.

 

Program Overview

In this program, participants will recognise the importance of the Contact Officer role and develop an understanding of the role's responsibilities, particularly when dealing with allegations of bullying and discrimination. In this full-day program, iHR's facilitator and professional actors using Workplace Reality Theatre will share skills, knowledge and behaviours to help participants to develop effective techniques for solving a variety of common issues they may face in the workplace. During this program, participants are also given the opportunity to practise newly acquired skills through interaction with the actors, building confidence and embedding learning.

Course Content

Topics addressed include:

  • the law and expectations;
  • legislation;
  • unlawful discrimination;
  • harassment;
  • what constitutes harassment;
  • bullying;
  • role of the Contact Officer;
  • record keeping;
  • problems experienced by Contact Officers;
  • attributes of a Contact Officer;
  • conducting a one-on-one meeting; and
  • effective discussions.

Learning objectives

At the conclusion of this workshop your managers, team leaders, and supervisors should:

  • Understand the role of an Equal Employment Opportunity/anti-bullying contact officer in their organisation
  • Understand the daily behaviour expected of a Contact Officer/ Equity & Diversity Officer
  • Be able to deal with allegations of bullying or workplace discrimination/harassment in the context of organisational processes
  • Understand the federal and state legislation in relation to unlawful discrimination, harassment and bullying and how it impacts on the company, employees and the role of the contact officer
  • Understand their own potential strengths and areas for development as a Contact Officer/ Equity & Diversity Officer

Proven Methodology – iHR's Workplace Reality Theatre

All iHR programs are based on adult learning principles and are designed to maximise learner engagement and transfer of learning. A signature feature of all iHR programs is the use of our unique training methodology Workplace Reality Theatre.

Read More

Register now

To enrol in a public training program: Click here to see our training calendar for online registration, call us on 1300 884 687 or download a registration form by clicking here. Payment on invoice is accepted.

To find out more about iHR Australia’s Harassment Contact Officer / Equity & Diversity Officer training in Melbourne, Sydney, Perth, Brisbane, Adelaide, Darwin or Canberra please contact us on 1300 884 687 or make an online enquiry

Download the iHR Australia brochure to read more about the full range of services iHR can provide your organisation.

Designed for

Current or potential Contact Officers, Current or potential Equity & Diversity Officers

Program duration

Full day

Refesher training

Onsite Contact Officer Refresher training is also available 

A signature feature of all iHR training programs is our unique training methodology - Workplace Reality Theatre. Our professional actors re-enact real workplace situations, which the training participants then analyse in discussions led by an experienced facilitator. These performances occur live during each program.

Feedback shows this methodology is highly successful, with participants describing the training as “engaging”, “dynamic”, “entertaining” and “easy to understand”.

To discuss your needs or to obtain a quote for onsite training, please call 1300 884 687 or make an online enquiry

Customised Training and Instructional Design

For onsite programs iHR Australia has a flexible approach to customisation and tailoring. Re-enactments can be tailored to suit the work environment; this might include amending the scripts or language featured to reflect the setting or team culture. Your organisation’s policies can also be included and training can be modified to focus on particular objectives, specific behaviours or cultural issues.

iHR uses the ADDIE model of training program development to ensure your organisation’s objectives are met, and applies proven instructional design principles to maximise knowledge retention and transfer of learning.

Customised training allows an organisation to benefit from content and delivery targeted to participants’ level and circumstances. This approach encourages a deeper understanding of the subject matter and its context.

Blended Learning

iHR also offers blended learning solutions, featuring online training based on cognitive science principles. Our online training uses 3D animation to create engaging, interactive eLearning which complements face to face training.

A range of online programs are currently available and blended learning solutions can also be customised. Our online training production partner World Learning Hub, can modify existing courses or create new content, this could include:

  • Inclusion of organisational policies, procedures and values
  • Inclusion of company logo, additional still images, links
  • Creation of new animations, activities and assessments

There are many reasons a blended approach may be appropriate. Many organisations choose blended learning for refresher training or where it is difficult for all workers to attend face to face courses, such as where part of the workforce is based off site, in a remote location or for shift workers.

More information about onsite training, instructional design or blended learning

Please contact us for further information or to discuss the needs of your organisation, call 1300 884 687 or make an online enquiry.

Public Training participants say

“I left the training much wiser and informed about my responsibilities towards my role”

- Administrator, Manufacturing Industry

“Provided a good understanding of what my role as a Contact Officer covers and having the actors role play was really beneficial.”

- Learning and Development Coordinator, Construction Industry

“Very informative. The actors make the learning more ‘real life’ and relatable. Group discussions were great. Training venue and catering great.”

- Recruitment and Training Coordinator, Business Services Industry

Onsite Training participants say

“I liked most the actors performing scenarios and opportunity to discuss outcomes/issues, the role plays were an opportunity for all to be involved and reflect on experiences.”

- Energy and Utilities

“Best training I have been to. Very good engagement.”

“Thank-you so much for an entertaining and educational experience.”

- Energy and Utilities

Great opportunity really enjoyed the course and look forward to being able to put the learning into practise at some point.”

“Engaging and informative session. Developed new skills and feel more confident about undertaking my role as a contact officer!”

- Pharmaceutical Industry

Melbourne Office : 
Suite 11, 828 High Street Kew East Victoria 3102
Sydney Office :
Level 34 AMP Tower, 50 Bridge Street, Sydney 2000

Bangkok Office :

88 Paso Tower 14th Floor Unit A1 Silom Road , Suriyawong, Bangrak, Bangkok 10500

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