Leadership training

Professional and Courageous Conversations

  • Course Content
  • Onsite Training
  • Testimonials

Course Content

This program aims to equip staff with the knowledge and skills to effectively address difficult, conflict-ridden situations and the skills and confidence to professionally conduct appropriate discussions and achieve positive results. In this program, an experienced iHR facilitator and two professional actors will bring to life real workplace situations that demonstrate these important issues using iHR Australia's unique methodology Workplace Reality Theatre. In this program an experienced iHR facilitator and two professional actors will bring to life real workplace situations using iHR's unique Workplace Reality Theatre that demonstrate these issues.

Course content

Topics addressed include:

  • Communication and conflict
  • Working through emotions
  • Responding versus reacting
  • Individual needs versus organisational needs
  • Conducting courageous professional conversations and moving on
  • Some useful phrases and questions

Learning objectives

At the conclusion of this workshop your managers, team leaders, and supervisors should:

  • Managing their emotions in challenging situations
  • The importance of Responding and not Reacting in difficult situations
  • Consider Team needs and Organisational needs in problematic situations
  • Prepare for Challenging Discussions with co-workers
  • Conduct Courageous and Assertive discussions
  • Resolve Conflict and Maintain positive Professional conversations
  • Develop strategies and skills to be able to hold 'courageous conversations'

Proven Methodology – iHR's Workplace Reality Theatre

All iHR programs are based on adult learning principles and are designed to maximise learner engagement and transfer of learning. A signature feature of all iHR programs is the use of our unique training methodology Workplace Reality Theatre.

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Register now

To find out more about this iHR Australia training course please contact us on 1300 884 687 or make an online enquiry.

Download the iHR Australia brochure to read more about the full range of services iHR can provide your organisation.

Designed for

Managers, team leaders, supervisors

Program duration

4 hours

A signature feature of all iHR training programs is our unique training methodology - Workplace Reality Theatre. Our professional actors re-enact real workplace situations, which the training participants then analyse in discussions led by an experienced facilitator. These performances occur live during each program.

Feedback shows this methodology is highly successful, with participants describing the training as “engaging”, “dynamic”, “entertaining” and “easy to understand”.

To discuss your needs or to obtain a quote for onsite training, please call 1300 884 687 or make an online enquiry

Customised Training and Instructional Design

For onsite programs iHR Australia has a flexible approach to customisation and tailoring. Re-enactments can be tailored to suit the work environment; this might include amending the scripts or language featured to reflect the setting or team culture. Your organisation’s policies can also be included and training can be modified to focus on particular objectives, specific behaviours or cultural issues.

iHR uses the ADDIE model of training program development to ensure your organisation’s objectives are met, and applies proven instructional design principles to maximise knowledge retention and transfer of learning.

Customised training allows an organisation to benefit from content and delivery targeted to participants’ level and circumstances. This approach encourages a deeper understanding of the subject matter and its context.

Blended Learning

iHR also offers blended learning solutions, featuring online training based on cognitive science principles. Our online training uses 3D animation to create engaging, interactive eLearning which complements face to face training.

A range of online programs are currently available and blended learning solutions can also be customised. Our online training production partner World Learning Hub, can modify existing courses or create new content, this could include:

  • Inclusion of organisational policies, procedures and values
  • Inclusion of company logo, additional still images, links
  • Creation of new animations, activities and assessments

There are many reasons a blended approach may be appropriate. Many organisations choose blended learning for refresher training or where it is difficult for all workers to attend face to face courses, such as where part of the workforce is based off site, in a remote location or for shift workers.

More information about onsite training, instructional design or blended learning

Please contact us for further information or to discuss the needs of your organisation, call 1300 884 687 or make an online enquiry.

Onsite Training participants say

“Excellent, thought provoking and pointed out what I need to focus on as a manager and team leader.”

“Having actors play out the scenarios was entertaining & effective.”

- Local Government

“Excellent, thought provoking and pointed out what I need to focus on as a manager and team leader.”

“Having actors play out the scenarios was entertaining & effective.”

- Local Government

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Sydney Office :
Level 34 AMP Tower, 50 Bridge Street, Sydney 2000

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