Leadership Training

New and Emerging Managers 

  • Course Content
  • Onsite Training
  • Testimonials

Program overview

This one day workshop is aimed at the first time Manager to provide them with skills, insights and tools to be able to confidently take on their new role and responsibilities. The program will focus on expectations of them as a manager, how to set expectations, manage performance and provide feedback. Participants will also gain useful tips and techniques to make the transition from team member to Team Leader or Manager. The training will be brought to life by analysis and practice of engaging real-life scenarios with iHR's professional actors and an expert facilitator using our Workplace Reality Theatre. During this program, participants are also given the opportunity to practise newly acquired skills through interaction with the actors, building confidence and embedding learning.

Course content

Topics addressed include:

  • Expectations – what is an effective manager?
  • Workplace Culture – Explore types of workplace culture, behaviours & the risk they pose, identify functional / engaging behaviours & their positive influence on culture
  • Leadership Styles – Functional / situational leadership, explore the appropriateness of situational leadership, discover individual preferred leadership styles, explore strategies for using appropriate situational leadership
  • Effective communication – Conducting one on one conversations, providing feedback, conducting team meetings, getting to know your team
  • Overview Performance Management – Importance of creating & executing a meaningful performance management approach
  • Effective Leadership – Role modelling and creating a performance culture
  • Setting Expectations – Evaluating performance
  • Development Planning – Discussing and agreeing upon development activities to build on performance & identify succession plans
  • Overview Coaching – Explore types of coaching, preferred styles of learning, stages of learner competence, coaching mindset, when to escalate matters or seek assistance
  • Everyday Performance Discussions – Practice using effective feedback models, identify possible reasons for not addressing issues, identify possible consequences of not addressing issues in a timely manner
  • Examining Possible Causes of Performance Issues – What can I expect? Identifying various sources for performance issues, strategies for addressing specific performance issues 

Learning objectives

At the conclusion of this workshop your managers, team leaders, and supervisors should:

  • Have an awareness of the importance of a functional workplace culture
  • Understand their preferred personal leadership styles and appropriate situational application
  • Understand the correlation between leader behaviour and team performance
  • Understand setting expectations of individual and team performance
  • Develop skills and techniques for providing effective performance feedback
  • Develop appropriate coaching styles relevant to individual learning styles
  • Develop strategies and skills to be able to hold 'courageous conversations'

Proven Methodology – iHR's Workplace Reality Theatre

All iHR programs are based on adult learning principles and are designed to maximise learner engagement and transfer of learning. A signature feature of all iHR programs is the use of our unique training methodology Workplace Reality Theatre.

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Learn More

To find out more about iHR Australia's new and emerging leaders training in Melbourne, Sydney, Perth, Brisbane, Adelaide, Darwin or Canberra please contact us on 1300 884 687 or make an online enquiry.

Download the iHR Australia brochure to read more about the full range of services iHR can provide your organisation.

Designed for

New managers, team leaders and supervisors

Program duration

Full day

A signature feature of all iHR training programs is our unique training methodology - Workplace Reality Theatre. Our professional actors re-enact real workplace situations, which the training participants then analyse in discussions led by an experienced facilitator. These performances occur live during each program.

Feedback shows this methodology is highly successful, with participants describing the training as “engaging”, “dynamic”, “entertaining” and “easy to understand”.

To discuss your needs or to obtain a quote for onsite training, please call 1300 884 687 or make an online enquiry

Customised Training and Instructional Design

For onsite programs iHR Australia has a flexible approach to customisation and tailoring. Re-enactments can be tailored to suit the work environment; this might include amending the scripts or language featured to reflect the setting or team culture. Your organisation’s policies can also be included and training can be modified to focus on particular objectives, specific behaviours or cultural issues.

iHR uses the ADDIE model of training program development to ensure your organisation’s objectives are met, and applies proven instructional design principles to maximise knowledge retention and transfer of learning.

Customised training allows an organisation to benefit from content and delivery targeted to participants’ level and circumstances. This approach encourages a deeper understanding of the subject matter and its context.

Blended Learning

iHR also offers blended learning solutions, featuring online training based on cognitive science principles. Our online training uses 3D animation to create engaging, interactive eLearning which complements face to face training.

A range of online programs are currently available and blended learning solutions can also be customised. Our online training production partner World Learning Hub, can modify existing courses or create new content, this could include:

  • Inclusion of organisational policies, procedures and values
  • Inclusion of company logo, additional still images, links
  • Creation of new animations, activities and assessments

There are many reasons a blended approach may be appropriate. Many organisations choose blended learning for refresher training or where it is difficult for all workers to attend face to face courses, such as where part of the workforce is based off site, in a remote location or for shift workers.

More information about onsite training, instructional design or blended learning

Please contact us for further information or to discuss the needs of your organisation, call 1300 884 687 or make an online enquiry.

Public Training participants say

“I thought the content was challenging and handled professionally and appropriately by the dynamic presenter Heidi.”

“Loved the actors, it was a new way of learning that I haven’t seen before.”

“Really enjoyed it. Presenter knew subject matter thoroughly. Actors added to training in a positive and interesting manner. I would recommend this training.”

“Excellent training – will take a lot away with me.”

- Local Government

Melbourne Office : 
Suite 11, 828 High Street Kew East Victoria 3102
Sydney Office :
Level 34 AMP Tower, 50 Bridge Street, Sydney 2000

Bangkok Office :

88 Paso Tower 14th Floor Unit A1 Silom Road , Suriyawong, Bangrak, Bangkok 10500

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