Leadership training

Employee Relations 101

  • Course Content
  • Onsite Training
  • Testimonials

Program overview

In this program, iHR's facilitator and Senior Workplace Relations Adviser will guide participants through the relevant employment legislation, associated practices and guiding principles in relation to people management. This program will also focus on risk mitigation when managing people and on the role of effective Employee Relations management in meeting business objectives as well as compliance obligations. Key concepts and practices are illustrated utilising ators in iHR's unique Workplace Reality Theatre. During this program, participants are also given the opportunity to practise newly acquired skills through interaction with the actors, building confidence and embedding learning.


Course content

Topics addressed include:

  • The industrial relations landscape
  • The Fair Work Act and the role of the Fair Work Commission
  • The employee lifecycle
  • Effective recruitment
  • EEO and discrimination legislation
  • Lawfully managing behaviour and conduct
  • Performance management
  • Managing termination
  • Lawfully managing leave
  • The role of HR

Learning objectives

At the conclusion of this workshop your managers, team leaders, and supervisors should:

  • Understand legal and legislative obligations and how to ensure they are met
  • Understand risk management strategies for risks associated with people management
  • Apply effective and legal recruitment and selection techniques
  • Use lawful performance management techniques
  • Manage terminations legally and effectively
  • Apply techniques to enhance and maintain appropriate workplace cultures

Proven Methodology – iHR's Workplace Reality Theatre

All iHR programs are based on adult learning principles and are designed to maximise learner engagement and transfer of learning. A signature feature of all iHR programs is the use of our unique training methodology Workplace Reality Theatre.

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Learn more

To find out more about iHR Australia's Employee Relations, Industrial Relations or Human Resources training in Melbourne, Sydney, Perth, Brisbane, Adelaide, Darwin or Canberra please contact us on 1300 884 687 or make an online enquiry.  

Download the iHR Australia brochure to read more about the full range of services iHR can provide your organisation. 

Designed for

New and early career HR professionals or those wishing to refresh their ER knowledge

Program duration

Full day

A signature feature of all iHR training programs is our unique training methodology - Workplace Reality Theatre. Our professional actors re-enact real workplace situations, which the training participants then analyse in discussions led by an experienced facilitator. These performances occur live during each program.

Feedback shows this methodology is highly successful, with participants describing the training as “engaging”, “dynamic”, “entertaining” and “easy to understand”.

To discuss your needs or to obtain a quote for onsite training, please call 1300 884 687 or make an online enquiry

Customised Training and Instructional Design

For onsite programs iHR Australia has a flexible approach to customisation and tailoring. Re-enactments can be tailored to suit the work environment; this might include amending the scripts or language featured to reflect the setting or team culture. Your organisation’s policies can also be included and training can be modified to focus on particular objectives, specific behaviours or cultural issues.

iHR uses the ADDIE model of training program development to ensure your organisation’s objectives are met, and applies proven instructional design principles to maximise knowledge retention and transfer of learning.

Customised training allows an organisation to benefit from content and delivery targeted to participants’ level and circumstances. This approach encourages a deeper understanding of the subject matter and its context.

Blended Learning

iHR also offers blended learning solutions, featuring online training based on cognitive science principles. Our online training uses 3D animation to create engaging, interactive eLearning which complements face to face training.

A range of online programs are currently available and blended learning solutions can also be customised. Our online training production partner World Learning Hub, can modify existing courses or create new content, this could include:

  • Inclusion of organisational policies, procedures and values
  • Inclusion of company logo, additional still images, links
  • Creation of new animations, activities and assessments

There are many reasons a blended approach may be appropriate. Many organisations choose blended learning for refresher training or where it is difficult for all workers to attend face to face courses, such as where part of the workforce is based off site, in a remote location or for shift workers.

More information about onsite training, instructional design or blended learning

Please contact us for further information or to discuss the needs of your organisation, call 1300 884 687 or make an online enquiry.

Onsite Training participants say

“The ER/IR specialist was very interesting and beneficial to the course. Enjoy listening to the case studies.”

- Human Resources Officer, Business Services Industry

“Fabulous course. I would highly recommend it to others.”

- Accountant, Private

“Actors were a great idea and greatly added to the experience of the course.”

- HR Consultant, Pharmaceutical Industry

Melbourne Office : 
Suite 11, 828 High Street Kew East Victoria 3102
Sydney Office :
Level 34 AMP Tower, 50 Bridge Street, Sydney 2000

Bangkok Office :

88 Paso Tower 14th Floor Unit A1 Silom Road , Suriyawong, Bangrak, Bangkok 10500

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