Workplace Mediation and Dispute Resolution Services

iHR Australia provides workplace mediation services to organisations that are seeking to resolve issues in a cost-effective and informal manner. We also offer Workplace Mediator training

Workplace Mediation

Workplace mediation is a dispute resolution technique used to assist parties to resolve issues and achieve an ongoing workable relationship. Mediation is a confidential and structured process in which an independent and impartial third party facilitates discussion between the various individuals involved. Mediation is more cost effective and a less time consuming process than formal proceedings and in many cases can resolve disputes before parties feel the need to consider litigation. The process is confidential and limited to the immediate parties involved and therefore limits involvement and disruption to the wider workgroup. Successful mediation can enhance and assist your organisation to stabilise ongoing internal and external working relationships and achieve better outcomes for parties involved. 

iHR has workplace mediators across Australia and can conduct mediation in Melbourne, Sydney, Perth, Brisbane, Adelaide and Canberra. Our workplace mediators are experienced, sensitive and have worked in different industries and organisations.

iHR also offers Workplace Mediation Skills training publicly and as an onsite program.

When to use workplace mediation

Workplace Mediation is an appropriate measure in situations where:

  • Parties to a grievance are willing or prefer for a matter to be dealt with informally through a mediated process rather than through a formal investigation
  • The matters do not involve serious misconduct or a serious breach of company policy, but rather are a result of misunderstanding, personality clashes or a difference of opinion
  • The matter can be resolved realistically through mediation.

What clients say about our workplace mediation services:

I chose to work with iHR Australia as I met with Eileen [iHR’s Director of Operations & Professional Services] initially who demonstrated the capability of iHR - she didn’t let us down, nor did iHR! 

The main benefits I have found in working with iHR are, in particular; investigations and mediation were first class, responsive and professional both in manner and documentation. The training I have attended was brilliant. 

The iHR team were professional and to the standard I would expect of providers. John, Eileen and Stephen [iHR’s Directors] are genuine, understanding and professional. They know their customers! 

- Director, People Services – Large Australian healthcare provider

About iHR Australia’s Mediation services

iHR Australia’s mediators are specialists in assisting parties to explore their conflict in depth, think about options, consider alternatives and decide on the best way to move forward in a controlled and safe environment. Our professional workplace mediation services are delivered by trained mediators, who have extensive experience conducting mediations within a range of organisations and industries. Parties will be asked if they would prefer for mediation to be conducted on site or at a neutral location away from the workplace. iHR Australia understands that disputes involve people who can be responding emotionally to sensitive issues. Accordingly our approach to mediation is consultative and tailored for each situation. 

Find out more

To find out more about iHR Australia’s Workplace Mediation and Dispute Resolution services please contact us on Phone 1300 884 687 or make an online enquiry. Download the iHR Australia brochure to read more about the full range of services iHR can provide your organisation.

Other services

Melbourne Office : 
Suite 11, 828 High Street Kew East Victoria 3102
Sydney Office :
Level 34 AMP Tower, 50 Bridge Street, Sydney 2000

Bangkok Office :

88 Paso Tower 14th Floor Unit A1 Silom Road , Suriyawong, Bangrak, Bangkok 10500

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