Employer Advisory Service:

Workplace Relations & HR Support for Multi-location and Franchise Operators

Where operations are spread across many locations it can be difficult for HR staff to keep up with enquiries and relevant state and territory legislation. iHR's employer advisory service for multi-location organisations is designed to provide advice on a day to day basis to those dealing with HR matters at all levels. Our expert advisers can ensure that your organisation's staff who access the service are provided with prompt, accurate advice that is relevant to their location.

This service is ideal for franchise operations or for organisations that have multiple sites. We provide practical advice at the time it is needed on workplace relations and HR issues from everyday performance management matters through to high risk sexual harassment and bullying complaints.

*Please note: iHR provides advice and support to organisations and employers only, individuals and employees seeking advice should contact the Fair Work Commission by calling Phone 1300 884 687 or via fwc.gov.au

Organisations or employers seeking support and information can call Phone 1300 884 687 or make an online enquiry. Professional on call Workplace Relations and HR support starts from $1000 per month on a 12 month contract.

How it works


  1. Enquiry received by iHR Australia via telephone or email
  2. Enquiry logged and assigned to a specialist consultant
  3. iHR Australia consultant reviews enquiry and any relevant legislation, award, policy or procedure
  4. iHR Australia consultant responds by providing verbal advice
  5. iHR Australia consultant confirms verbal advice in writing via email
  6. An annual subscription or monthly retainer
  7. A fee for service basis – pay for what you use

Hours of operation

Our Multi-location Employer Advisory Service operates (Eastern Standard Time):

  • Monday-Friday 9am–5pm
  • Out of hours Monday-Friday 7am–9am and 6pm-7pm
  • Emergency hours 7pm–8pm weekdays and anytime Saturday, Sunday, public holidays and Christmas shutdown.


Each month we offer our Multi-location Employer Advisory Service clients a report that details:

  • The number of support requests received
  • The geographic distribution of support requests received (multi-location and franchisors)
  • Categorisation of support requests
  • iHR Australia's response time
  • Time incurred for each support request
  • Monthly comparison of statistics.

iHR Australia's purpose-built information system can provide additional trend analysis and comparative data which can be used to identify and tackle problems. 

 What our clients say: 


Specsavers Australia:

 “We are thrilled with our relationship with iHR Australia. As Australian Employer of the Year, we recognise that people are our biggest asset. Thanks to iHR Australia, our store partners are more confident and skilled in dealing with issues regarding their staff and we have seen a large reduction in issues escalating into formal disputes. We believe the relationship our store partners have with their staff is crucial and directly translates into an improved employment brand for us.”

We pride ourselves on being a highly professional, industry leading organisation. iHR Australia helps us to make this a reality by providing truly professional advice and implementation strategies to our store partners. We are pleased not only with the service provided but the positive impacts it has had on our organisation.”


To read the full Specsavers Australia case study, click here.

Our Service Model

iHR Australia provides access to our Multi-location Employer Advisory Service via two payment options:

  1. An annual subscription or monthly retainer
  2. A fee for service basis – pay for what you use

Our clients identify relevant staff that they would like to access our service; this typically includes onsite managers, human resource practitioners and franchise or business owners. Relevant staff can then call or email iHR Australia for immediate support and advice. Advice is provided verbally and then confirmed in writing.

iHR Australia can also provide HR consulting services on an ad hoc basis and offers HR Recruitment, Onsite Partnering and Coaching services should these better suit the needs of your organisation.

Key Benefits of receiving Workplace Relations & HR Support 

Reduced Risk

Organisational risk can be reduced by engaging experienced specialists, who provide practical advice in line with relevant legislation.

Cost Savings

Our service can offer significant savings compared to the cost of working with an employment lawyer or employing additional resources within your organisation to cope with demand.

Advice tailored to your organisation

iHR Australia designates a small number of consultants who understand your organisation and will ensure advice is in line with your organisation's policy and practice. We deliver our advice in plain English with actionable steps and ensure advice is in line with relevant state or territory legislation. Click here for a sample written advice.

On call advice when you need it

iHR Australia's consultants are on call which allows and encourages your designated staff to use them as matters arise, this in turn reduces the risk of escalation or inappropriate action being taken.

Support for busy HR departments

Reassurance for internal HR that expert advice is available, so they can focus on organisational priorities. iHR Australia can also assist in the ongoing development of staff who access the service with the provision of monthly fact sheets and articles.

Click here to see a sample factsheet

What makes the iHR Australia service unique?

Our Team – experienced professionals

All members of our team are human resources and workplace relations specialists with an average of 20 years of industry experience. Our team understands how to ask the right questions and provide practical advice. Our consultants provide advice in plain language and tailor each advice to suit the needs and experience level of the client, including those who may have limited HR knowledge and prefer a greater or more prescriptive level of detail.

Learn more about our team.

Dedicated team – not a call centre

We select a small team of consultants to work with your organisation. Our consultants take the time to get to know your organisation's goals, policies and priorities and tailor their advice accordingly.

Over the phone and in writing – no miscommunication

Unlike other providers, we confirm our telephone advice in writing. This minimises the chances of miscommunication and gives those receiving advice something to refer back to in future. Written advice increases accountability and provides an audit trail should a matter escalate or require follow up. 

More than just advice – a coach and a partner

Our team do not just regurgitate legislation - they provide coaching on what to say or do, and how to say or do it. Not only does this help with immediate issues, it helps your organisation's managers to build competence and confidence to better understand and deal with HR issues, further relieving the pressure on HR staff.

Independent – we work for you

iHR Australia is not a part of, or affiliated with, an employer association or government. We guarantee that our consultants operate with the highest level of integrity and ethics to provide independent advice in the interests solely of your organisation.

Reporting - helping your organisation to be pro-active

We can provide our clients with a comprehensive report each month detailing usage and trends, which can be used to identify issues and plan appropriate action. 

Follow up

Not only do we provide monthly factsheets on relevant topics as part of the service to enable managers to have easy access to clear and useful information, iHR Australia also offers further services such as customised training, coaching, investigations and mediation which can be called upon as needs arise.

What does the Employer Advisory Service include?

Our Workplace Relations support team provides up to date, practical advice at the time it is needed on high risk Human Resource issues including:

  • Conducting performance management and performance counselling sessions
  • Taking disciplinary action including delivering formal and informal warnings
  • Terminating employees
  • Dealing with and preventing unfair dismissal claims
  • Resolving conflicts and issues between employees including claims of bullying, harassment, discrimination and sexual harassment
  • Dealing with and preventing adverse action claims
  • Ensuring wage rates and salaries meet legislative requirements
  • Understanding and applying employment contracts
  • Interpreting and applying award provisions
  • Understanding and applying your organisation's HR policies and procedures
  • Applying leave provisions (sick, parental, carers, bereavement, annual)
  • Making employees redundant
  • Dealing with Fair Work Commission issues
  • Managing employees on Workers' Compensation
  • General queries about employment legislation and employers' obligations

Additional services

If your organisation requires help with more complex matters that cannot be dealt with under the terms of our Employer Advisory Service agreement, iHR Australia's consultants can be engaged on an as-needs basis. This may include onsite support and, subject to the nature of the matter, either a specialist or an HR generalist would be assigned. iHR Australia also offers training services which may be needed where gaps in knowledge and skills are identified in the general workforce or management level employees. Where complaints or cultural issues arise, iHR Australia's range of workplace investigation services including; mediation, workplace inquiries and investigations can also be utilised.

Find out more

To find out more about iHR Australia's Employer Advisory Service for Multi-location Organisations or for information on all our Workplace Relations and HR services in Melbourne, Sydney, Perth, Brisbane, Adelaide, Darwin or Canberra please contact us on Phone 1300 884 687 or lodge an online enquiry.

To learn more about industrial relations or workplace relations issues visit our HR News and Resources section. This section contains fact sheets, videos, articles and relevant codes of conduct.


Melbourne Office : 
Suite 11, 828 High Street Kew East Victoria 3102
Sydney Office :
Level 34 AMP Tower, 50 Bridge Street, Sydney 2000

Bangkok Office :

88 Paso Tower 14th Floor Unit A1 Silom Road , Suriyawong, Bangrak, Bangkok 10500

Free iHR Weekly Update

Subscribe for the latest in HR news and opinion