Independent Workplace Investigations

iHR Australia is a leading provider of workplace investigation services to organisations that are dealing with allegations of inappropriate workplace behaviour. iHR provides a range of investigation services, from dealing with informal complaints to significant and complex formal investigations.  We are experienced in dealing with complaints at operational to senior executive and board level, including liaising with unions involved in representing parties to a complaint. iHR can also review your internally conducted workplace investigations providing advice or recommendations. This service can help ensure internal workplace investigations are sound and will stand up to external testing.

For immediate advice or a quote on conducting an independent workplace investigation call Phone 1300 884 687 or make an online enquiry

To learn more about Workplace Investigations visit our HR News and Resources section. This section contains fact sheets, videos, articles and relevant codes of conduct. You can also download the iHR Australia brochure to read more about the full range of services iHR can provide your organisation.

Our Proven Process and Approach

iHR’s process and approach ensures that obligations of procedural fairness and natural justice are met and the workplace investigation is likely to be upheld if subsequently tested externally.

Our workplace investigations are not limited to dealing with matters of evidence but also provide insight into underlying causes of the complaint such as lack of capability, cultural issues, systematic process failures and risky management styles. This assists organisations with understanding how the conflict developed and what risk control measures should be put in place.

The outcomes of all investigations are provided in a comprehensive report that includes making findings as to whether, on thebalance of probabilities (Briginshaw), the complaint has been made out.

Expert Workplace Investigators

All iHR workplace investigators are senior HR and Employee Relations professionals with a minimum of 15 years’ experience. Several members of the investigations team also have legal qualifications and experience.

iHR has conducted hundreds of workplace investigations across a diverse range of industries including private sector, not-for-profit and government organisations. Our investigators remain focused, sensitive and impartial throughout. 

Workplace investigations are at all times supervised by iHR Australia’s Director of Workplace Relations and Senior Investigator, John Boardman, and reviewed at critical points by our legal consultant.

Find out more about our workplace investigations team.

What our clients say

I chose to work with iHR Australia on recommendation from my staff, who had previously used iHR who were endorsed by our lawyers, post review of an iHR report. 

The main benefits of working with iHR Australia have been a balanced and pragmatic approach in the review, all parties felt heard and understood, a comprehensive report that allowed for us to determine the best way forward. This gave lots of credibility to our handling of the issue as it brought the impartiality that was required. 

I have found iHR’s service to be different from other providers as I have always used internal providers, however iHR was superior to past external investigators as the handling has been more pragmatic.

We feel iHR is an organisation we can have an ongoing partnership with. 

- Group HR Director – National communications and media services provider

When to initiate a Workplace Investigation

When a complaint is made about alleged harassment, bullying or discriminatory behaviour, an informal response is not appropriate. Employers can be held vicariously liable for harassment and bullying behaviour, so it is essential that a complaint be handled well.

Each workplace investigation is different, depending on the nature of the allegation and the organisation, and requires different approaches and methodologies.

When to use independent Workplace Investigations 

Your organisation may need to initiate a workplace investigation if:

  • The matter could not be handled objectively if addressed internally, or the organisation does not have suitable skills or resources available
  • Your in-house HR person feels uncomfortable or unable to undertake the investigation process objectively
  • The investigation involves senior employees
  • The outcome of the investigation will probably be subject to external review
  • It is required of your organisation by a third party such as WorkCover, WorkSafe or an insurer.

iHR Australia’s approach to conducting Workplace Investigations 

Workplace investigations conducted by iHR Australia are fair, impartial, prompt and thorough and our independent workplace investigators are focused and sensitive throughout the investigation process.

We deliver our findings in a written report, which deals with evidentiary matters and provides insight into underlying causes such as lack of capability, culture, and management style.

iHR Australia's approach to conducting workplace investigations is as follows:

  • Clearly identify the allegations and clarify written Terms of Reference with the client;
  • Review all relevant organisational policies, procedures and codes of conduct, professional standards, relevant industrial instruments and employment contracts;
  • Identify and review material legislative obligations;
  • Make other inquiries to verify information put forward as fact including but not limited to the interviewing of the relevant individuals;
  • Obtain and evaluate advice from appropriately qualified experts on technical matters (if required);
  • Write a detailed investigation report making findings, as to whether, on the balance of possibilities, the allegations are made out to the required standard of proof. Optional services include recommendations on relevant management and systematic / operational issues and advice in cases of false, vexatious or misconceived allegations;
  • Provide a thorough debrief to the client on completion and/or other parties as directed by the client.

Optional services

With our comprehensive Human Resource experience and capability iHR Australia is frequently engaged to assist in the provision of mediation, coaching, counselling and associated training services that may be required to restore operational normality following a complaint. iHR Australia can undertake reviews of internally conducted investigations and regularly conducts both in-house and public Workplace Investigation Officer Training courses around Australia.

The benefits of working with iHR Australia Workplace Investigators

Benefits of iHR's workplace investigations services:

  1. We are impartial – we come to the process with a view free of the workplace’s prejudices, and with no relationship with the alleged parties
  2. Risk minimisation – we can help your organisation to avoid unlawful or unfair dismissal action
  3. We are experts – iHR Australia has conducted numerous complex investigations, including union representation in sensitive industrial environments, for large private and public sector employers
  4. Workplace investigations are at all times supervised by iHR Australia’s Workplace Relations Senior Investigator, and reviewed at critical points by our legal consultant.

iHR locations and operational area

iHR Australia has offices in Melbourne and Sydney. Our investigators are spread across Australia and we can offer workplace investigations in all locations including:


Melbourne, Geelong, Albury

New South Wales

Sydney, Wollongong, Newcastle


Brisbane, Gold Coast, Cairns

Western Australia

Perth, Port Hedland

South Australia

Adelaide, Whyalla

Australian Capital Territory


Find out more

To find out more about iHR Australia’s Workplace Investigation services please contact us on Phone 1300 884 687 or make an online enquiry. Download the iHR Australia brochure to read more about the full range of services iHR can provide your organisation.
Melbourne Office : 
Suite 11, 828 High Street Kew East Victoria 3102
Sydney Office :
Level 34 AMP Tower, 50 Bridge Street, Sydney 2000

Bangkok Office :

88 Paso Tower 14th Floor Unit A1 Silom Road , Suriyawong, Bangrak, Bangkok 10500

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